Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.
Building talent pipelines
The fourth in a series of masterclasses looking at skills for the housing industry. This session looks at how we can develop the skills that are so hard to find.
Why watch?
During this session you will:
- Explore traditional approaches and more modern thinking
- Understand the most appropriate method for your organisation
- Discover how talent pipelines can fit into a broader plan.
Launch of UK Housing Review autumn briefing paper 2022
Catch up with the latest developments in housing policy across the UK.
A must-attend event for housing professionals across the UK, this is your opportunity to come together with UK Housing Review authors to explore the latest developments from the sector since the release of the full edition in March 2022.
Building on the key themes identified in the spring edition, we’ll share expert analysis and specialist insight on a range of topics from homelessness and sustainability, to building safety, cost of living and homeownership, to help you build a clear picture of the current housing landscape.
The gendered impact of the cost of living crisis
This webinar, hosted as a joint CIH and Women’s Housing Forum event, looks at how the cost of living crisis is disproportionately impacting women, in particular domestic abuse victims and survivors.
Why watch?
During this session you will hear from:
- Dr Sara Reis, head of research and policy at Women’s Budget Group, who gives an overview of the gendered impact of the cost of living crisis
- Ellie Butt, head of policy, public affairs and research at Refuge and Lizzy Dobres, policy and practice manager at Women’s Aid, on how cost of living pressures are impacting domestic abuse services and survivors, reflecting on key findings from their recent research and outlining key calls to action.
Customer Psychographic Segmentation and Insight
Gain a greater understanding of your customer base to improve service design and tailor your offer.
Why watch?
- How you can better understand your customers through needs and behaviours
- How to improve the way you measure customer experience (in preparation for but also beyond TSM)
- How to develop an inclusive and continuous approach to customers' voices.
Finding the skills we need
The third in a series of masterclasses looking at skills for the housing industry. This interactive session takes an in-depth look into the challenges we all face in finding the skills we need and exploring practical solutions.
Why watch?
During this session you will:
- Explore the types of skills you need and help you understand where to find them
- Discover how you can use the changes in the labour market to your advantage.
Legal Updates for Housing
This informative webinar with Devonshires solicitors will enable you to stay up to date with relevant legal developments across the housing sector in England.
Why watch?
This session covers:
- Housing policy, including the extended right to buy proposals
- Regulatory developments, including changes to consumer regulation
- Employment and pensions
- Building and fire safety
- Procurement and progress with the Green Paper proposals
- Other key developments, including the Renters Reform Bill.
Building Better Boards: Considering Mergers
Discover different sector perspectives and consider whether merging is the answer.
This session will give you a realistic insight into mergers, exploring how they could help to reduce your cost-base to become financially viable but also share different sector perspectives. It will help you consider 'is a merger really the answer?'
Using Resident Feedback to Drive Real Service Improvement
How do you effectively improve your services using feedback from your customers and communities?
Landlords typically gather plenty of resident feedback but don’t always know how to make the best use of it to drive service improvement. This masterclass focuses on the importance of using your resident feedback to make positive changes.
Why watch?
- Listen to the speakers discuss the latest data on how the sector currently compares to the emerging Tenant Satisfaction Measures and what good looks like
- Understand key drivers for resident perception – where should you focus?
- Gain hints and tips on how to make the most of your feedback data
- Take away innovative examples of how landlords are using feedback to transform their business.
Social Housing Retrofit Accelerator Fund briefing
Get to grips with the Social Housing Decarbonation Fund (SHDF) policies and eligibility criteria.
- Learn about the funding available
- Understand which retrofit measures can be funded
- Consider how to develop your bid.
The SHDF wave two bid window is expected to open in late August/early September 2022. Now is the time to get fully funded support from the Social Housing Retrofit Accelerator (SHRA) team.
Vice-President Hustings
Meet your three vice-presidential candidates
Watch our special hustings event with your three CIH vice-presidential candidates to discover more about why they want to take up the position of vice president of the Chartered Institute of Housing.
Chaired by former CIH president, Aileen Evans, this is your opportunity to hear members questions to the three candidates, listen to our debate and hear the views of our three candidates.
Watch this recording to find out more before you cast your important vote!
