Whether you're already a member of the Chartered Institute of Housing or are thinking of joining, here are the answers to some of the most frequently asked questions.

If you can't find what you are looking for and would like to talk to a member of our team, you can contact us via email at customer@cih.org or call 024 7685 1700.

Becoming a CIH member
Who should apply?

Aynone is welcome to join CIH membership, no matter where you are in your housing career.

Our latest sector updates, advice on policy and practice and housing networks are a few of the member benefits that are designed to support you at every stage of your housing journey.

Our mission is to support housing professionals to create a future in which everyone has a place to call home. we want you to support that mission.

How do I know what type of membership is right for me?

We have four grades of membership which reflect wherever you are in your career. Whether you're a student just starting in housing, a front-line professional looking to move into management, a chief executive or a senior leader wanting to demonstrate your commitment to professionalism and the industry, we have a membership grade to suit you.

  • Standard member grade - aimed at individuals who are interested in or working in housing but have not gained a CIH qualification. We often see individuals who are new to the industry, are students or have front line roles, apply for this grade.

  • Certified practitioner grade - aimed at individuals who have achieved a CIH qualification; level 3 or level 4. Or have completed other CIH recognised qualifications at the same level. We often see individuals who are housing officers, middle management or have established a career path and are studying a qualification, apply for this grade.

  • Chartered member grade - aimed at individuals who have achieved a CIH recognised qualification at Level 5 or above, or completed an experiential route accredited by CIH. We often see individuals who are senior managers, aspiring leaders and experienced professionals, apply for this grade.

  • Fellow grade - aimed at individuals who can demonstrate that they have made a significant contribution to the sector. You'll need to be a current chartered member to apply for this grade. We often see individuals who are senior leaders, aspiring leaders and experienced professionals, apply for this grade.

Find out more

How much does membership cost?

Our membership fees are based on the grade of membership you choose. For more information, visit the membership fees page.

If you're a UK taxpayer and you pay your own membership fees, you may be entitled to claim tax relief on your subscription. Find out more on the UK governments website.

How do I join as a new member?

You can apply online by selecting the relevant membership grade for you. Alternatively you can call us on 024 7685 1700 and complete your membership application over the phone.

Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. If you'd like to talk to a member of our team or discuss your eligibility for membership, you can find out contact information here.

Can I apply for a reduced rate?

We offer different concessionary rates for members who provide support or have exceptional circumstances. These classes do not affect your membership grade but will reduce the cost of your subscription. If you would like to discuss this with a member of the team please contact membership.services@cih.org or call 024 7685 1700.

How do I reinstate my membership?

To reinstate your membership, please select your applicable grade from the membership grades. Log into MyCIH and start a new membership application.  Your application is subject to approval and a member of the membership team will contact you once it has been reviewed. If you would like to discuss this with a member of the team please contact membership.services@cih.org or call 024 7685 1700.

Managing your membership
How do I log in to my.CIH?

If you are having difficulty logging in to my.CIH please read our handy guide and watch our video to help get you registered and logged in.

How do I upgrade my membership?

If you are studying a CIH qualification course:

On completion and "passing" of the CIH qualification, you will be contacted by the membership team about your new grade and how to retain your membership.

Not studying a CIH qualification?

View the different grades of membership and contact the membership team to discuss your upgrade opportunities. 

What support do you provide members experiencing financial difficulty, or a change in personal circumstances?

We offer a career break class of membership for anyone not currently in paid employment. The career break concessionary rate is £68. You can also spread the cost by setting up a direct debit. If you would like to discuss this with a member of the team please contact membership.services@cih.org or call 024 7685 1700.

How do I stop my membership if I no longer want to be a CIH member?

Your membership is an annual subscription and it will continue until the end of the current subscription year. If you would like to stop your membership, you must inform us before the end of the current subscription year. We will then ensure that your membership stops automatically at the end of the current subscription year.

If you would like your membership to stop before the end of the current subscription year, please inform us and we will stop your membership. However, we will not be able to refund subscriptions to you or your employer. If you stop your membership with outstanding fees on your account, you may be required to pay those fees before re-joining in the future. It is expected that an employer will have an agreement in place with their employees which forms part of their terms of employment regarding payment of professional membership subscriptions.

For more information, please email us at membership.services@cih.org or call 024 7685 1700.

Where do I find my membership logo?

If you have recently joined the CIH, this can be found in your welcome email. Alternatively, contact membership.services@cih.org and a member of the team will able to assist you.

How do I make a complaint?

It is important to us that any feedback we receive is taken seriously as this helps us learn and make improvements to all of our services. We are committed to providing exceptional service, being accountable and transparent so we can build trust and respect with all of our members and customers. 

Find out more

Renewing your membership

Renewing your CIH membership is quick and simple. You can pay online, over the phone or by emailing us.

Find out more about renewing your membership.

 

Logging in and registering for a My CIH account

As a member, you have access to 'My CIH'. You can log in to unlock exclusive membership benefits, update your details and access our CIH digital services.

If you haven't registered for an account with us yet, then you can register your details today.

Are you having trouble logging in or creating your account?

Please visit the link below or call us on 024 7685 1700 or email membership.services@cih.org and a member of our membership services team will help you get logged in.

Find out more

Membership grades
Demonstrate your commitment to professionalism and the industry, find the right membership for you.
Membership
Member benefits
Learn more about the benefits included in your CIH membership with everything from newsletters to resource libraries and free event and webinar attendance throughout the year.
Member benefits
Code of ethics and conduct
All CIH members are required to uphold our code of conduct and code of ethics to evidence their professionalism and dedication towards the housing sector. Members must also show their commitment to CIH’s mission, principles and values.

Got a question for our membership team? Call us on 024 7685 1700 or email customer@cih.org.