The new consumer standards framework, which will go live in April, will give the Regulator of Social Housing stronger powers to hold landlords to account and include regular inspections. To prepare for this, the Regulator has run a series of consumer inspection pilots with housing associations and local authorities to test and refine its approach before wider roll-out.

In this webinar we’ll hear from the Regulator of Social Housing about the changes that are being made to the regulatory framework, what the inspection process will look like and key learning points arising from the pilots.