Landlords typically gather plenty of resident feedback but don’t always know how to make the best use of it to drive service improvement. This masterclass focuses on the importance of using your resident feedback to make positive changes. 

Why watch?

• Listen to the speakers discuss the latest data on how the sector currently compares to the emerging Tenant Satisfaction Measures and what good looks like
• Understand key drivers for resident perception – where should you focus?
• Gain hints and tips on how to make the most of your feedback data
• Take away innovative examples of how landlords are using feedback to transform their business.