Dates Times
20 June 2023 10:00 - 13:00
12 September 2023 10:00 - 13:00
19 December 2023 10:00 - 13:00
£125 +VAT
£215 +VAT

With significant implications for managers and operational staff, this course will support you to understand the changes from the Government’s White Paper/Regulation of Social Housing Bill, Building Safety Act 2022 and complaints processes in social housing.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.


There is much change in social housing; the return of Consumer Regulation, enhancement of complaints procedures, building safety, review of the Decent Homes Standard and more. As well as the need for better tenant engagement, ensuring of respect and tackling stigma.

Whilst formally the White Paper is only applicable to England, this course will share many principles of good practice that would be beneficial to all part of the UK.

What will I learn?

From this training you will learn:

  • what change is developing and why
  • the crucial role of managers and operational staff in preparing for and meeting this change
  • what needs to be done and thinking on how to do it
Who should attend?

Managers and operational staff who are looking to understand the impact from these housing sector developments.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

A well-established chartered professional, Michael Guest is expert in housing sector developments, their implications and on responding to them.  He holds a Master’s Degree (Distinction) in Housing Studies, and his training is consistently well received and described as relaxed and conversational, though highly professional.

How to book your place

Click book today at the top to secure your place through our customer portal. If you don't already have an account, you'll be asked to create one, but don't worry; it's easy. Then select the training date you wish to attend and follow the instructions in the portal.

Please note: There will be a small increase to the Housing Academy prices from the 1st April 2023. This increase will apply to all training bookings made from the 1st April 2023.

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