The Chartered Institute of Housing (CIH, we, us, or our) is committed to protecting and respecting your privacy. By visiting www.cih.org or any site associated with events you are accepting and consenting to the practices described in this Policy.
This policy (with our terms and conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you or that you provide will be processed by us. For the Data Protection Act 1998 (the Act), the data controller is the Chartered Institute of Housing of Suites 5 and 6, First Floor, Rowan House, Westwood Way, Coventry, CV4 8LE, United Kingdom.
Questions, comments and requests regarding this policy are welcomed and should be addressed to firstname.lastname@example.org. If you believe any personal data we have about you is incorrect or incomplete, please get in touch with us via the email address provided above as soon as possible.
This site is owned and operated by, on behalf of CIH or regarding CIH events, incorporated by Royal Charter and its registered office at Suites 5 and 6, First Floor, Rowan House, Westwood Way, Coventry, CV4 8LE, United Kingdom. CIH processes personal data in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
To ensure that the information we hold is accurate and up-to-date, please ensure that we are promptly informed of any relevant changes to your contact details. We share your data with your consent or as necessary to complete any transaction or provide any product you have requested or authorised. We also share data with CIH-controlled affiliates and subsidiaries, with vendors working on our behalf when required by law or to respond to legal processes; to protect our customers; to protect lives; to maintain the security of our products, and to protect the rights or property of CIH.
You may give us information about you by completing forms on the site, attending an event, becoming a member, submitting any job application or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use the site, search for a product, place an order on the site, enter a promotion or survey and when you report a problem with the site.
The information you give us may include your name, address, e-mail address, job function, job title, phone number, financial and credit card information and personal description. If you are delegate on one of our training courses, conferences or events, we will collect from you only those data that are necessary for the administration of the event, you may submit, at your option, further information that will help us to contact you by alternative methods.
You may from time to time receive information that informs you about products and services related to your field of interest. You can at any time let us know that you no longer wish to receive such information.
With regard to each of your visits to the site, we may automatically collect the following information:
We may receive information about you from partners, suppliers or affiliates if you use the services we provide.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
We may share your personal information with any member, partners, suppliers or affiliates of our group. Our group refers to the charity, its associates and joint ventures.
Should you wish to obtain a copy of the personal data that we hold on you, please send an email to us at email@example.com.
As soon as we are satisfied as to your identity, we will send to you a copy of all the personal data that we hold concerning you. Should you wish to let us know that you no longer wish to receive any marketing materials from us, please send us an email at firstname.lastname@example.org or telephone 0247 685 1700.
We may share your information with selected third parties within our group. Our group refers to the charity, its associates and joint ventures for the performance of any contract we enter into with them or you. We may disclose your personal information to third parties within our group:
We may pass your information to our third party service providers, agents sub-contractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond our network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the work we do and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email at email@example.com or on 0247 685 1700.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected using 2048 bit encryption. A padlock icon on a secure page will appear on the left of your address bar (browser dependent). Non-sensitive details (your email address etc.) are transmitted normally over the Internet, which can never be guaranteed 100 per cent secure.
As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we will make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone, and you will never be asked to divulge this information by a CIH representative.
Your personal data will not be transferred to countries or territories outside the European Economic Area (the EEA).
The site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or content hosted on these sites. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a request to supply appropriate evidence of your identity.
In the event that there is a change to your personal information for example your contact details, please let us know of this by updating your details online or writing to us at the address provided above or by contacting us via email at firstname.lastname@example.org so that we can keep your information up to date and accurate. We will need to contact you to ensure that the change is a legitimate request.
Any changes we may make to this notice in the future will be posted on this page. Please check back frequently to see any updates or changes to this notice.
We will not sell or rent your information to third parties.