Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.

Ideas lab 06 Oct 2021 | Technical update

Social Housing White Paper: Practical approaches to increasing resident safety through two way engagement

Join Alertacall and their expert panel of speakers, as they explore the recent Charter for social housing residents and discover how you can maintain and encourage regular contact with your communities.

The ideas lab looks at best practices adopted by two housing providers to meet the guidance set out in the White Paper. In particular, how to maintain and encourage regular contact with residents and their housing service, improve repairs reporting and the digital services and Internet of things (IoT) devices available to help to further increase safety and security.

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21 Sep 2021 | Masterclass

Ethical internet of things (IoT) for social housing

Join the panel of speakers to discuss the report, define the key concerns of both landlords and residents and discover that they align closely with global-level work on principles for Artificial Intelligence ethics.

The speakers covered:

  • The report and define the key concerns of both landlords and residents and discover that they align closely with global-level work on principles for Artificial Intelligence ethics
  • How the report contains a series of recommendations to guide action to ensure that IoT is both embraced by residents and delivers maximum efficiencies for landlords
  • How these technologies will vastly enhance the data we have on our social homes to enable us to provide better services at a cheaper cost
  • Assess the key hurdles when it comes to acceptance and adoption of IoT
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Member Only 21 Jul 2021 | Masterclass

ASB spotlight: Tackling challenging neighbour disputes

During the COVID-19 lockdown, most housing organisations have seen an increase in the anti-social behaviour cases they are dealing with; most cases are classified as neighbour disputes that are pretty challenging to deal with and can be open for a long time.

Jim Nixon, the community safety professional and podcast mentor, provided advice and guidance around tackling the more difficult neighbour disputes that can be ongoing for an extended period if they are not handled correctly in the early stages.

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Member Only 14 Jul 2021 | Masterclass

ASB spotlight: effective methods to support hoarding

We heard from hoarding specialist Heather Matuozzo, who on behalf of Birmingham City Council, has been working with people who hoard. Heather shared effective methods to support people who hoard.

Heather explored case studies and provided guidance on how to manage this complex area of housing. To find out more about how to support people who hoard please visit https://www.cloudsend.org.uk/

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Member Only 08 Jul 2021 | Technical update

Reducing and preventing domestic abuse: housing’s ongoing role

Reported domestic abuse cases increased by 10% during the first lockdown in 2020, with domestic abuse charities reporting a high level of demand for their services. Sector experts explained what organisations can do to prevent and reduce domestic abuse and shared the latest update on policy developments.

For further support please see The Guinness Partnership Domestic abuse booklet.

Download domestic abuse booklet

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08 Jul 2021

Supporting the PRS through and beyond the COVID-19 pandemic

This virtual event reflected on the role the private rented sector has played in providing homes for people during the pandemic. We heard about the support that has been made available and what lessons have been learnt.

Member Only 07 Jul 2021 | Masterclass

ASB spotlight: Injunction masterclass

Lindsay Felstead, Partner at Clarke Willmott shared injunctions best practice and explained why injunctions are more important than ever during these unprecedented times and how injunctions are enabling social landlords to tackle ASB.

Member Only 01 Jul 2021

From hospital to home; planning the discharge journey

Tyfu Tai Cymru launched brand new research looking at the experiences of professionals, patients, carers and people on the frontline of hospital discharges examining how they were able to keep people safe during the COVID-19 and how successful and sustainable outcomes are delivered for those returning home from hospital.

Researchers Greg Thomas and Antony Kendall shared their research findings and recommendations and focussed on what needs to happen to improve patient experience and how housing is part of the solution.

To find out more about the research discussed in this virtual event please use the links below to read the report in English and Welsh.

View in English    View in Welsh

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01 Jul 2021 | Career development

Championing equality, diversity and inclusion

Rewatch this summit, where four people from diverse and minority backgrounds have a platform to talk about their journeys.

Storytelling can be a powerful tool in helping us build our understanding of diverse and underrepresented communities. Every individual has their own needs, desires and experiences, informed by the culture in which we grew up, our gender, age, religion and sexuality, and how the limitations of our bodies – mental and physical – impact the way we live our lives. This event is an excellent opportunity to highlight the practical ways diversity makes us a more robust, innovative, and caring sector.

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24 Jun 2021

Local government & housing during and beyond COVID-19

We heard about research conducted by the Tyfu Tai Cymru team in February and December 2020 on how the COVID-19 pandemic has impacted housing professionals in local government. We found out how the pandemic has impacted local authority housing professionals, what they feel has gone well and where they have concerns for the future. There are some clear lessons about how we can support staff during difficult times and the power of motivation to ensure people can access a safe home during a public health emergency.

To find out more about the report discussed in this virtual event please use the links below to read it in English and Welsh.

English - https://www.cih.org/news/covid-19-intensifies-pressure-on-housing-and-homelessness-services

Welsh - https://www.cih.org/news/covid-19-yn-dwysaur-pwysau-ar-wasanaethau-tai-a-digartrefedd

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