Why work for us

Our work is driven by a passionate belief that our contribution as housing professionals is vital to making communities great places to live and work. Our unique position as the voice of the sector gives the people that work for us great opportunities to shape the future of housing. We’re looking for the best of the best to join us.

Benefits that make a real difference

We want you to enjoy working at CIH, so it’s really important to us that we offer benefits that you value. Take a look below at some of the things you can take advantage of when you join us:

A good work/life balance
  • 25 days holiday, plus eight bank holidays as standard (pro-rated for part-time colleagues) plus, gifted days off over Christmas and New Year
  • Flexible working to accommodate your work and personal commitments – we value outcomes and recognise that everyone has a unique working style
  • Holiday purchase scheme.
Looking after your health
  • Access to our employee assistance programme for life’s challenges
  • Policies to support you with big life changes or difficult times, such as the menopause and caring responsibilities
  • Enhanced maternity and paternity packages
  • Private health care with the option to purchase for family members
  • Generous sick pay allowance
  • Financial support for eye test and help with the cost of glasses
  • Cycle to work scheme.
Financially supporting you and your family
  • Access to CIH Plus, our employee discount portal to help your salary go further
  • Income protection scheme in case of extended period of illness
  • Death in service benefit equivalent to three times your salary
  • Helping you save for the future by contributing to a defined contribution pension scheme.
Encouraging your career development
  • Full CIH membership – access all our member-exclusive content to build your housing knowledge
  • A commitment to your professional development
  • A flexible office space encouraging collaborative working.

Rachael Williamson | Head of policy and external affairs, Chartered Institute of Housing

I joined CIH less than a year ago and have already had some fantastic opportunities to develop in my career. Every day is different and it’s great to know that the work we do in supporting housing professionals and working in partnership to promote quality and affordable housing makes a real difference to people’s lives. CIH is a really friendly, flexible and supportive organisation that offers a great work-life balance – it enables me to have a really fulfilling career while balancing family needs.

Alexandra Gibson | Policy and public affairs officer, Chartered Institute of Housing

I’ve worked at CIH for three years now and from the beginning I have felt valued and able to confidently put my ideas forward. My role is varied, exciting and has changed quite significantly over time as I have been trusted and encouraged to use my own knowledge and skills to help bring the best out of our policy and influencing work to really expand our offer. The flexibility of my job at CIH means that I have a healthy work-life balance and I am grateful for the support both personally and professionally.

Chris Jones | Senior administration officer, Chartered Institute of Housing

I enjoy working for CIH and have worked here now for seven years. CIH has progressed every year regarding members and benefits, and it has been exciting being a part of that progression. We're an ever-evolving organisation, and it's always interesting to see what is next. The best feeling is hearing all the members' positive messages about us and how proud they are to be part of the housing community. Members are a big part of CIH, but my colleagues are also a massive part of why I enjoy working here.

Current vacancies

Customer service officer

Job title: Customer service officer

Salary: £27,891

Location/base: Flexible – option to work from home and/or in office 

Hours: 35 hours per week


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