How turning our colleagues into detectives is strengthening customer connection
GSA’s Steve Hayes explains how a murder-mystery-inspired exercise is bringing colleagues across the organisation closer to customers.
All in on AI: Magenta Living
Ian Creswell explains how Magenta Living is using AI to improve communication and save staff time.
A new year, a renewed purpose
Gavin Smart explains CIH’s decision to update its mission statement and why its commitment to members is as strong as ever.
One year into the Procurement Act: Progress, pressure and the road ahead
Procure Plus’ Clare Tetlow reflects on one year of the Procurement Act 2023.
Housing policy in 2026: What’s in store?
Our team of in-house experts detail the big policy milestones to look out for over the coming 12 months.
Meet the new leaders of CIH Futures
Unlocked sat down with new Futures chair Emma Gilbank and vice chair Ryan Barclay to find out more about what they’ve got in store for the young professionals group.
Webinar takeaways: Engaging with Ministers and Parliamentarians
All the takeaways from our member-exclusive webinar with former housing minister Eddie Hughes.
Current debt rules are harming domestic abuse survivors — it's time that changed
Drawing on a new report undertaken with King’s College London and Oxford Brookes University, Stephanie Morphew explains why the sector needs to reevaluate its approach to supporting domestic abuse survivors.
‘No access’ and Awaab’s Law: Seven recommendations for best practice
Unlocked breaks down the key themes from two groundbreaking reports on ‘no access’ and Awaab’s Law.
The CIH Autumn Budget round-up
CIH and its team of policy experts give their verdict on the Autumn Budget 2025.
Webinar takeaways: Awaab’s Law — Are You Ready?
All the insights from CIH’s first webinar since the official implementation of Awaab’s Law.
A way back home: How modular innovation is reshaping responses to urgent housing pressures
Unlocked spoke with Hugh Jeffery, modular new business director at Wates, to discuss his organisation's ambitious temporary accommodation initiative.
Places for People’s mission to rebuild housing’s skills pipeline
Tom Arey reveals how Places for People Thrive is helping the housing sector overcome its growing skills shortage.
It’s a kind of magic: How we use AI to help housing teams slash admin
Beam’s Chloe Moore explains how Magic Notes can help housing professionals reduce the burden of admin.
Promoting housing as a career of choice: Reflections from CIH Futures NI at the NISCA Autumn Conference
CIH Futures NI chair Iain Gillespie went to the NISCA Autumn Conference with the goal of promoting housing as a career of choice.
