Using customer insight intelligently can help us harness technology to improve our services
Rachel Crownshaw, executive director of operations at GreenSquareAccord, shares more about the insight they receive from customers tells and how this helped pinpoint where to focus improvements.
London leading the way with service charges best-practice
Mariana Schiller, senior policy officer at the GLA discusses the new Service Charges Charter which aims to improve leaseholder satisfaction by giving providers best-practice principles to follow.
The Bugler Group celebrates 40th anniversary
Ahead of Housing Brighton, Bugler Group CEO, Andy Bugler, provides a summary of the approach and values that have underpinned our success over the past four decades.
Helping to tackle health inequalities
CIH's Sarah Davis shares further thinking from a recent roundtable with Grand Union Housing Group.
By giving our tenants a voice, we bring a new meaning to the term ‘tenant engagement’
Claire McDonnell, tenant engagement officer at Circle VHA shares more about the organisation's tenant first approach and strategy,
Our housing system - how did we get into this mess?
UK Housing Review author, Mark Stephens the necessity to open the door to a more strategic view of the state and the market.
The housing sector is failing to attract a diverse workforce
Rohini Sharma Joshi FCIH OBE shares why the housing sector must do better to attract, recruit and retain a much wider diversity and develop employment approaches to achieve this.
Celebrating the life of Neville Arthur Kirby FCIH
David Pell, honorary associate and associate lecturer at The Open University remembers Neville's incredible housing life,
Coming together for positive change – CIH Yorkshire & Humber regional group
Helen Wordsworth, Yorkshire & Humber regional group lead shares why you should join CIH and your member group today.
Alignment across the rented sector
In this new blog, Callum Chomczuk, national director of CIH Scotland, considers the opportunities presented by the Scottish Government's draft rented sector strategy.
Can a new duty prevent homelessness?
In this new opinion piece first published in the Herald, Callum Chomczuk, national director of CIH Scotland, considers whether the proposed prevention duty will do enough to tackle homelessness.
Supporting our sectors’ next generation leaders – South East Consortium
Offering CIH membership to our Next Generation Leaders has provided each individual with the pathway to continual development as they progress into leadership roles in the upcoming years.
How do we drive up the supply of social rented homes?
Following the release of the 2022 UK Housing Review, CIH policy advisor John Perry explores what more needs to be done to address housing need in the UK.
Appropriate support, at the appropriate time, by the appropriate agency
If we are to prevent homelessness, we must ensure our sense of common purpose and supportive structures enable us to offer the appropriate support, at the appropriate time, by the appropriate agency.
Facing challenges together - Lovell
We have an enormous opportunity ahead of us to shape a housing sector that builds the right homes in the right places.
