The objective of this qualification is to provide an understanding of tenancy law, property management and customer care in the private rented sector.

What will you learn?

This qualification aims to:

  • encourage, acknowledge and actively promote good standards of privately rented accommodation
  • assist landlords, agents and tenants to undertake their responsibilities to each other
  • provide some basic skills and knowledge to individual residential landlords and letting/managing agents to help them fulfill their role.

To achieve the full qualification you must pass all three units.

Customer care in the private rented sector

How to deal with customers, resolve complaints and have an awareness of equality and diversity.

Property and tenancy management

The responsibilities of private landlords from start to end of a tenancy.

Tenancies and the law

The different types of tenancies and the law relating to them. The legal requirements of preparing a home to be let.

Who is this qualification for?

If you are working in the housing private rented sector and have not yet got a qualification, this is the one for you.

This qualification is suitable for:

  • anyone aspiring to or working in the housing private rented sector
  • individual landlords, letting one or a small portfolio or residential properties
  • letting and management agents
  • people giving advice to tenants (tenant officers, Citizen Advice Bureau workers)
  • environmental health officers

How long does it take?

The estimated study time is approximately 100 hours.

How much does it cost?

Qualification fees vary depending on where, how and with which centre you choose to study. Please contact your CIH approved study centre directly for further information.

Choose how you study

CIH qualifications are delivered by our approved study centres. Centres will support you on your journey, working to the specification and the learning outcomes for each course.

Find a study centre

Need help? Call us today on 024 7685 1700 or make an enquiry