The CIH Level 4 Certificate in Managing Housing Maintenance aims to provide you with knowledge and skills to deliver effective housing maintenance and repairs services at a management and senior management level.
This qualification is regulated by: Ofqual, Qualifications Wales.
What will you learn?
You must achieve six units in total (36 credits) to be awarded the qualification consisting of:
- Three mandatory units (18 credits)
- Three additional optional units (18 credits)
The unit aims to provide learners with an understanding of policy, the legal system, and regulation in relation to repairs and maintenance for landlords and tenants.
This unit aims to provide an understanding of the importance of good customer service, and communication. It covers the fundamentals of customer service, how to capture and use customer data to improve services and how equality diversity and inclusion practice supports good service delivery. Learners will understand the importance of developing and delivering services that meet the needs of a diverse range of housing customers.
This unit aims to provide the opportunity to reflect on what professionalism means in a housing context, the learner will analyse their own professional practice against professional standards. It also examines the importance of exercising professional judgement, using a reflective practice model and continuing professional development, along with an opportunity to create a professional development plan.
The list of optional units is below, more information on these can be found in the qualification specification:
- Data and performance management for planned maintenance
- Financial management for repairs and maintenance
- Health and safety for repairs and maintenance
- Managing people, teams and change
- Performance management for responsive repairs
- Procurement and contract administration for planned maintenance programmes
- Procurement and contract administration for responsive repairs
- Sustainable repairs and maintenance
- The delivery of housing services
Who is this qualification for?
This qualification is designed for learners who:
- are in, or aspiring to a supervisory, management, or senior management role in housing maintenance, repairs, compliance, asset management or another similar role.
- may already have a housing qualification such as the CIH level 3 Certificate in Housing Practice, or a level 3 qualification, or a qualification in a related sector.
- may already have management experience.
CIH does not set entry requirements. Our CIH approved study centres may establish their own criteria to ensure learners' suitability for the qualification.
If may be beneficial if learners have:
- Experience of working in housing or a housing-related industry, preferably at a supervisory or management level
- Achieved a level 3 qualification previously
- Completed a management qualification
- Completed a housing qualification or a qualification from a related sector.
For further information on entry requirements, please contact your chosen study centre directly.
- The average total qualification time (TQT) is 360 hours.
- The average guided learning hours (GLH) are 150.
Please note that these figures may vary between learners and centres.
Qualification fees can vary depending on where, how and with which centre you choose to study.
For further information on fees, please contact your CIH approved study centre directly.
The qualification is assessed by CIH approved study centres. Centres can use a variety of methods, including tasks, portfolios, assignments, and professional discussions.
The qualification aims to support employment or progression within housing management, and senior management roles such as:
- Asset Manager
- Maintenance Manager
- Repairs Manager
- Property Manager
- Service Delivery Manager.
As a learner you may be eligible to gain access to CIH membership at a concessionary rate.
On completion of the qualification, you may wish to become a certified practitioner (CertCIH).
Choose how you study
CIH qualifications are delivered by our approved study centres. Centres will support you on your journey, working to the specification and the learning outcomes for each course.
