End-point assessment is an assessment to confirm that apprentices have achieved the knowledge, skills and behaviours listed in the apprenticeship standard and they can apply these to their job role.

It is essentially an assessment of the apprentice’s competence and to ensure they’re job ready.

The end point assessment process itself will comprise a final assessment of the apprentice's portfolio (where appropriate) and case study or project. It involves a panel interview (also referred to as a professional conversation).

CIH is an approved apprentice assessment organisation (AAO) to deliver end point assessment services.

Why choose CIH?

CIH has been involved in the development of the housing apprenticeship since 2017. We were the first approved end-point assessment organisation for all three new housing and property management apprenticeships.

Our independent assessors are chartered member practitioners, bringing a wealth of experience and knowledge to the role to ensure the most thorough scrutiny and evaluation and high-quality service.

If you choose CIH as your end-point assessment organisation, your apprentices will gain access to a wide range of exciting resources and become part of our substantial worldwide community to grow their network and gain invaluable insight into the housing sector.

Housing and property management apprenticeships

In the case of the housing and property management apprenticeships, the apprentice will be asked to complete a case study or project that meets a range of the knowledge, skills and behaviours areas within the apprenticeship standard as well as being appropriate to the job role that they are undertaking.

This case study or project is completed after passing through gateway where it is assessed and verified by CIH followed by a final assessment which takes the form of a professional conversation between the apprentice and an independent assessor.

CIH has been approved as an end-point assessment organisation for all three levels of the new housing and property management apprenticeships.

Fees schedule 1 April 2023 – 31 March 24

Fees Schedule for Commissioning Organisations (per apprentice):

  • CIH Level 2 End Point Assessment for Housing and property management assistant - £600

  • CIH Level 3 End Point Assessment for Housing and property management - £1060

  • CIH Level 4 End Point Assessment for Senior housing and property management - £1280

Additional fees
  • Cancellation fee - if an interview/professional discussion is cancelled by the ATP and/or employer within 5 working days of it taking place. A charge will be made to cover administration - £52
  • Expenses for endpoint assessor travel will be charged if the interview/professional discussion is cancelled on the day - £variable
  • Resit or retake fee - resit/retake of portfolio/case study/project - £52
  • Resit/retake of interview/professional discussion - £130
  • Appeal an assessment decision - (This fee is refundable should the appeal be successful) - £52

End Point Assessment Fees are exempt from VAT

Contractual payment milestones

The contractual payment milestones, set out below, are the administrative points used to prompt an invoice.

All charges are non-refundable should an apprentice withdraw at any stage.

Housing/Property Management Assistant (Level 2)

Stage one



Stage two

Gateway submission


Stage three

Completion of the end point assessment



Housing/Property Management Officer (Level 3)

(We are only charging at 15% of the possible ESFA 20% cap therefore saving you £340 per apprentice)

Stage one



Stage two

Gateway submission


Stage three

Completion of the end point assessment



Senior Housing/Property Management Officer (Level 4)

(We are only charging at 14% of the possible ESFA 20% cap therefore saving you £520 per apprentice)

Stage one

Registration of apprentices with AAO


Stage two

Gateway submission


Stage three

Completion of the end point assessment



Please note that payment terms are strictly 30 days.

Frequently asked questions
How do I find out what an apprentice has to do in order to complete their apprenticeship?

For each level there is an assessment plan, these plans were developed by an employer led group, with input from assessment and provider specialists and set out the requirements for assessment of occupational competence.

Plans are approved by The Institute of Apprenticeships and Technical Education (IfATE) and used by EPAOs to develop assessment tools (such as tests, banks of questions, case study scenarios, controlled observation checklists and professional discussion specifications) and deliver the assessment.

Plans ensure that all apprentices are judged robustly and fairly to the same level and against the same criteria, no matter which organisation delivers the actual EPA.

EPAOs are required to deliver the EPA as it is set out in the EPA plan. This is a condition of them entering and remaining on the Register of End Point Assessment Organisations (RoEPAO). Assessment plans can be downloaded on IfATE's website, we recommend you read these thoroughly before deciding if you are ready for delivery.

Do we need to be a CIH Awarding Organisation approved centre in order to be an approved provider with CIH for the end-point assessment service?

No, CIH AO is separate to CIH and you do not need to be an approved centre with CIH AO in order to access the end point assessment services.

You will need to be on the register of apprenticeship training providers (RoATP).

You will need to contract with CIH for the end point assessment services.

For more information please contact epao@cih.org.

What is the "gateway"

This is the gateway that apprentices must pass through in order to progress to the end point assessment.

In order to pass through the gateway, the employer and the apprenticeship training provider need to make sure the apprentices have achieved all of the criteria in the relevant assessment plan.

It is down to the employer and apprenticeship training provider to reach a judgement that the apprentice has achieved a breadth of skills and behaviours (evidenced via the portfolio), has met all the knowledge requirements, has gathered together all the relevant professional documentation for the professional conversation and is ready to proceed through the gateway.

Who attends the end point assessment?

In order for the end point assessment to proceed, it must be attended by the apprentice, their employer, the training provider and the end point assessor.

Occasionally, a representative of CIH and/or the regulatory body may attend.

Who will make the final decision on the apprentice's achievement?

The end point assessor ultimately has the final say on the learner's achievement (or not) and the associated grading.


Who quality assures the apprenticeship?

CIH, as the apprentice assessment organisation for end-point assessment services, is responsible for internally quality assuring the delivery of the end-point assessment, as detailed in the apprenticeship assessment plan.

The external quality assurance will be conducted by IfATE.

Can an apprentice resit the end point assessment?

Yes, the apprentice can resit either the interview or the case study/project. There will be an associated resit fee.

Are there any mandatory qualifications within the housing/property management apprenticeships?

Functional skills qualifications are a mandatory requirement for each apprenticeship standard.

There are several CIH knowledge based qualifications which may be used to support the delivery of the criteria within the standards, especially the knowledge criteria.

However, it is not mandatory for apprentices to complete a CIH qualification as part of their apprenticeship.

The assessment plans associated with these apprenticeship standards allows for alternative arrangements for assessing knowledge of housing principles which must be robust assessment methods that are capable of producing reliable assessment outcomes.

Do the housing qualifications cover all the knowledge elements?

No, the housing qualifications go a long way in covering the knowledge elements of the assessment plan but do not cover all the assessment criteria contained in the assessment plan for the housing apprenticeships.

The CIH qualifications contain some mapping to the apprenticeship assessment criteria but it is important to check that evidence presented by the apprentice covers all assessment criteria.

Is there a signposting document for knowledge qualifications that may be used to cover the knowledge requirements of the apprenticeship, to show which standards they can be used to cover?

Yes, there are a range of CIH and other regulated housing qualifications which can contribute to the achievement of the knowledge areas within the apprenticeship standards for housing/property management.

Within the individual qualification specifications for these qualifications you will find a signposting document which provides an indication of how the units within the qualification may contribute to the apprenticeship standard: housing and property management England.

The employer and training provider responsible for the delivery of the apprenticeship standard are required to ensure that their course content covers the apprenticeship standards and prepares learners for the end point assessment.

Do apprentices receive CIH membership?

Yes - CIH will provide membership free of charge for any apprentices who are completing their end point assessment with CIH.

This membership is available throughout their apprenticeship, from the point at which they are registered with CIH Education.

It is in the apprentice's interest to register them with CIH as early in their programme as possible so that they can make the most of useful membership benefits such as the knowledge hub, access to events and networking opportunities etc.

Does CIH have any resources for providers in order to support delivery of the apprenticeship?

CIH as an apprentice assessment organisation provides organisations who contract with us for the provision of end point assessment services, guidance documents to support effective preparation for the end point assessment.

All the support documents are hosted on a dedicated area of our Moodle platform. In addition to this all members of CIH (which will include all apprentices/learners engaged on a CIH qualification or end point assessment) are able to access a wealth of resources as part of their membership with the professional body, including an online knowledge hub, webinars, events and policy documents.

Can an employer's levy be spent on an apprentice's salary?

No, there are clear funding guidelines, currently issued by the ESFA as to what can and cannot be funded using the employer's apprenticeship levy.

For more information please see Apprenticeship funding rules and guidance for employers: March 2017 - March 2018, available to download from www.gov.uk .

Can we use audio recordings as evidence in portfolios?

Yes, portfolio evidence is not assessed at end point and therefore will not be looked at by the end point assessor except in the case of level 2 apprentices.

Recordings must be of limited time (5 minutes max) and of high quality.

The apprentice must be clearly identified and group discussions are not acceptable.

Content must be correctly linked to the assessment criteria.

Audio recordings must be accompanied by a clearly referenced document, linking the discussion to assessment criteria with an indication of timings within the discussion.

Our policies
Hear about our promise to you as an end-point assessment provider or find out our complaint policy below.
Download fees
Download the 2023-2024 end point assessment fees.

Contact us about end-point assessment services, call us today on 024 7685 1700 or email us