Dates Times
5 October 2023 10:00 - 16:00
16 January 2024 10:00 - 16:00
£220 +VAT
£350 +VAT

Develop your knowledge and confidence to be able to manage leasehold properties effectively. Understand the leasehold legal framework and explore the day to day practicalities and challenges in managing leasehold properties.


With around 4.3 million leasehold properties in England and Wales and social landlords increasingly adding to their leasehold stock, getting leasehold management right is ever more important. This course will cover the leasehold legal framework, as well as exploring the day to day practicalities and challenges in managing leasehold properties.

What will I learn?

Across the two sessions, you will gain a full understanding of leasehold management. Following the first session you will be able to:

  • Identify the lease terms you need to be aware of to ensure you can recover the cost of services, repairs and major works
  • Differentiate between what can and cannot be charged for in a service charge
  • Apply good practice in calculating service charges
  • Apply the legislation and case law that governs what service costs can be recovered and how costs can be recouped
  • Explain how service charges may be challenged by leaseholders
  • Apply practical guidance on how to recover service charge debts


Following the second session you will:

  • Manage the Section 20 process for major works and long-term agreements, including case law and best practice
  • Use informal consultation to enhance leaseholder satisfaction and avoid challenge at First Tier Tribunal
  • Proactively use the First Tier Tribunal to ensure you can recover costs
  • Describe how leaseholders can extend their leases
  • Explain how shared ownership leases differ from other leases and how shared ownership lease terms impact on the management of these homes
  • Summarise the latest on the proposed leasehold reforms
Who should attend?

All those looking to expand their knowledge on leasehold management, this includes, housing officers, managers and directors. This training would also be benefical to finance managers, asset managers and leasehold and home ownership managers.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

Trainer: Helen Muir specialises in leasehold and service charge management and has been working in this field for twenty-eight years. She held senior roles for two large housing groups before becoming an independent consultant and trainer, specialising in service charge and leasehold management, service charges and affordable home ownership.

How to book your place

Click book today at the top of this page and login to your MyCIH account to secure your place. If you don't already have an account, you'll be asked to create one.

You can read our step-by-step guide to logging in and registering for a My CIH account here.

Contact us

If you have any questions you can get in touch with us by emailing us at or calling 024 7685 1700.

Alternatively if you'd like to register your interest in this course, please complete our enquiry form and a member of the team will be in touch.

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