Date
13 May 2025
Location
Virtual via Microsoft Teams
Time
10:30 - 12:00
Join us for practical advice, real-world examples, and perspectives from tenants and landlords to help you enhance your approach to complaints management.
The first year of Tenant Satisfaction Measures from the Regulator of Social Housing highlighted ongoing challenges with complaints handling across the sector. With only 19% of tenants reporting satisfaction with how complaints are managed, there is a clear need for improvement.
This webinar series will help housing professionals share insights and develop strategies to:
- Ensure complaints are accessible and tenant-focused.
- Deliver solution-driven responses.
- Use complaints data to drive meaningful service improvements.
Your speakers
- Sarah Barnes, head of data and insight, Incommunities
Chair: Sarah Davis, senior policy and practice officer, Chartered Institute of Housing
| Package | Member | Non-Member |
|---|---|---|
| Standard delegate rate | Free | N/A |
Please see our full terms and conditions before making your booking.
