Study method

Studying online gives you total flexibility to study when and where works for you. You'll have access to a set of online learning tools, including study materials written by our team of specialist authors, links to useful websites and resources, and forums where you can share your thoughts and ideas with other learners.


Start date Application closing date Duration Price
15 July 2024 01 July 2024 12 weeks £498 Apply now
21 October 2024 07 October 2024 12 weeks £498 Apply now

What is the Level 2 Award in Letting and Managing Residential Property?

This qualification provides a general introduction to letting and managing residential property.

Gaining a qualification is a great way to ensure that you are able to perform your role to a high standard, provide an excellent service to your tenants, and develop your knowledge of housing legislation and best practice.

Progression route

Successful completion of this qualification will prepare you for the Level 3 Certificate in Letting and Managing Residential Property (England and Wales).

Who is this qualification for?

This qualification focuses on the housing industry in England and Wales and is suitable for:

  • Individual landlords, letting one or a small portfolio of residential properties
  • Letting and managing agents
  • Housing association staff letting and/or managing market-rented properties
  • Housing advice workers
  • People not currently working in housing but considering a frontline housing position as a career option.
Entry requirements

Experience requirements:

  • You are working in letting and/or managing residential property or an associated industry (Suitable for individual landlords with a small portfolio of residential properties)

Learners must also meet the follow criteria:

  • Are 18+
  • Are confident in using IT and have access to a computer.
  • Have the potential and opportunity to gain the qualification.
  • Are aware that this qualification will be assignment based as the Housing Academy’s chosen method of assessment and that other Centres may be approved for other assessment methodologies
  • Are aware that they must demonstrate an understanding of all the Learning Outcomes to achieve each unit of study within the qualification.

Level 2 descriptors

Please read the following level 2 descriptors that indicate the level that a learner must be working at to achieve the qualification and are confident that they are able to meet these requirements:

Knowledge descriptors

  • You have knowledge and understanding of facts, procedures, and ideas in an area of study or field of work to complete well-defined task and address straightforward problems
  • You can interpret relevant information and ideas
  • You are aware of a range of information that is relevant to the area of study or work

Skills descriptor

  • You can select and use relevant cognitive and practical skills to complete well-defined, generally routine tasks and address straight forward problems
  • You can identify, gather, and use relevant information to inform actions
  • You can identify how effective actions have been

How long does it take?

  • Approximately 12 weeks, with an average of eight hours of study a week.

What will you learn?

The qualification aims to provide you with the skills and knowledge to enable landlords and agents working in the market-rented sector in England, Wales and Northern Ireland to perform their roles at a high standard.

Qualification units

Tenancies and the law

View unit

Tenancies and the law

In this unit, you will cover the following:

  • Understand the different types of tenancies in the private rented sector
  • Know the legislation relating to private tenancies
  • Know about other legal requirements pertaining to property condition of homes that are let

Property and tenancy management

View unit

Property and tenancy management

In this unit, you will cover the following:

  • Know how to create and renew a tenancy
  • Know how to end a tenancy
  • Know the financial aspects of letting a home
  • Know how to maintain the property

Customer care in the private rented sector

View unit

Customer care in the private rented sector

In this unit, you will cover the following:

  • Know the key trends in the rental market
  • Understand the principles of equality and diversity
  • Understand how to deal with complaints and disputes
  • Know the principles of customer care

What can I expect as a CIH Housing Academy learner?

We will support you throughout your qualification, offering guidance when personal or work-related problems arise that may affect your studies.

How we support you
  • At the beginning of the qualification you will be provided with a brief introduction to the qualification and information on how it is delivered, structured and assessed.
  • You will be allocated an academic tutor who will offer you support throughout your qualification.
  • You can contact your tutor through ‘Moodle messenger’ when logged in to our online learning platform, Moodle.
  • Your tutor will mark your assignments and give you feedback as well as providing you with advice and support on any academic issues.
  • You will be able to communicate and share ideas with other students via Moodle.

How to apply

You can apply to study this qualification by selecting a start date from the table at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

You will be asked to provide evidence of your qualifications and/or your experience of working in the housing sector as part of the application process.

You will be asked to select a payment option during the application process.

Creating a My CIH account

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

Payment options

Individuals or purchasers (making the booking on an individual’s behalf) booking onto all courses are required to pay their full fees within seven days of receipt of the invoice or prior to the start date* of the course.

Payment can be made by credit or debit card.

Failure to complete payment prior to the start date may mean that your course date will need to be changed or services stopped.

*The start date is the day of the advertised closing date for applications.


If payment for fees is to be made by the individual’s organisation, a purchase order is required.

It is the individual’s responsibility to provide this to CIH at the time of booking so please ensure you have this to hand before you begin your application.

Get in touch
If you have any questions or if you'd like to register your interest in this qualification, please get in touch with us.
Explore other qualifications
View our range of CIH qualifications from Level 2 to Level 5, available to study online or online plus.
Terms & conditions
You can read our full terms and conditions here.