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Start date Application closing date Duration Price
09 September 2024 26 August 2024 16 weeks £665 Apply now
21 October 2024 07 October 2024 16 weeks £665 Apply now
02 December 2024 18 November 2024 16 weeks £665 Apply now
17 March 2025 03 March 2025 16 weeks £665 Apply now

What is the Level 2 Certificate in Housing Practice?

This qualification will give you a basic understanding of housing and introduce you to some of the skills and knowledge necessary to participate in housing related activities.

Progression route

Successful completion of this qualification will prepare you for the Level 3 Certificate in Housing Practice.

Who is this qualification for?

  • People who are new to housing or work in a frontline position who want to improve their general awareness of housing
  • People working in housing who wish to gain an initial qualification
  • People not currently working in housing but considering a frontline housing position as a career option
  • Tenants, residents and board members wishing to enhance their personal involvement and understanding of housing.
Entry requirements

The Housing Academy will accept learners who meet the follow criteria:

  • Are 18+ (please note that this is a Housing Academy stipulation for all learners)
  • Are confident in using IT and have access to a computer.
  • Have the potential and opportunity to gain the qualification.
  • Are aware that this qualification will be assignment based as the Housing Academy’s chosen method of assessment and that other Centres may be approved for other assessment methodologies.
  • Are aware that they must demonstrate an understanding of all the Learning Outcomes to achieve each unit of study within the qualification.

Level 2 descriptors

Please read the following level 2 descriptors that indicate the level that a learner must be working at to achieve the qualification and are confident that they are able to meet these requirements:

Knowledge descriptors

  • You have knowledge and understanding of facts, procedures, and ideas in an area of study or field of work to complete well-defined task and address straightforward problems
  • You can interpret relevant information and ideas
  • You are aware of a range of information that is relevant to the area of study or work

Skills descriptor

  • You can select and use relevant cognitive and practical skills to complete well-defined, generally routine tasks and address straight forward problems
  • You can identify, gather, and use relevant information to inform actions
  • You can identify how effective actions have been

How long will it take?

  • Approximately 16 weeks, with an average of six-eight hours study a week.

What will you learn?

The Level 2 Certificate in Housing Practice provides a general introduction to the housing sector. It has four units:

  • Housing provision and housing organisations
  • Customer service for housing
  • Assets, repairs and maintenance
  • Professional development in housing

Qualification units

Housing provision and housing organisations

View unit

Housing provision and housing organisations

In this unit, you will cover the following:

  • Understand housing provision and tenure in the context of trends in the housing market
  • Know about the relationship between landlord and tenant
  • Know about the partnerships and collaborative working housing organisations engage in to provide services
  • Know how housing organisations are regulated and funded

Customer service for housing

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Customer service for housing

In this unit, you will cover the following:

  • Understand the principles of customer service
  • Know the diverse range and needs of housing customers
  • Understand the principles of equality and diversity

Assets, repairs and maintenance

View unit

Assets, repairs and maintenance

In this unit, you will cover the following:

  • Know the main types of dwellings across the housing stock
  • Understand the concept of asset management for housing organisations
  • Understand the process for managing repairs and maintenance of housing stock

Professional development in housing

View unit

Professional development in housing

In this unit, you will cover the following:

  • Know about paid and voluntary roles in the housing sector
  • Understand the knowledge, skills and behaviours required to work within the housing sector
  • Be able to plan personal professional development

What can I expect as a CIH Housing Academy learner?

We will support you throughout your qualification, offering guidance when personal or work-related problems arise that may affect your studies.

How we support you
  • At the beginning of the qualification you will be provided with a brief introduction to the qualification and information on how it is delivered, structured and assessed.
  • You will be allocated an academic tutor who will offer you support throughout your qualification.
  • You can contact your tutor through ‘Moodle messenger’ when logged in to our online learning platform, Moodle.
  • Your tutor will mark your assignments and give you feedback as well as providing you with advice and support on any academic issues.
  • You will be able to communicate and share ideas with other students via Moodle.

How to apply

You can apply to study this qualification by selecting a start date from the table at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

You will be asked to provide evidence of your qualifications and/or your experience of working in the housing sector as part of the application process.

You will be asked to select a payment option during the application process.

Creating a My CIH account

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

Payment options

Individuals or purchasers (making the booking on an individual’s behalf) booking onto all courses are required to pay their full fees within seven days of receipt of the invoice or prior to the start date* of the course.

Payment can be made by credit or debit card.

Failure to complete payment prior to the start date may mean that your course date will need to be changed or services stopped.

*The start date is the day of the advertised closing date for applications.


If payment for fees is to be made by the individual’s organisation, a purchase order is required.

It is the individual’s responsibility to provide this to CIH at the time of booking so please ensure you have this to hand before you begin your application.

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If you have any questions or if you'd like to register your interest in this qualification, please get in touch with us.
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