Dates Times
2 May 2024 10:00 - 15:00
18 July 2024 10:00 - 15:00
3 October 2024 10:00 - 15:00
£189 +VAT
£300 +VAT

Social housing in England is a £200 billion industry with an amazing history. This online training course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.

What will I learn?

At the end of this online training course you'll be able to:

  • Explain the origins of social housing and how this impacts on the vision and purpose of the sector
  • Describe the purpose and functions of social housing
  • Identify your role within your organisation
  • Outline the funding of social housing, the primary activities of housing providers and the six internal disciplines.
  • Define the range of housing provision and the key providers.
  • Recognise the wide and diverse range of tenants
  • Outline the rights and responsibilities of both tenants and landlords in the sector
  • Describe the internal and external partner relationships and how these are key to enabling social housing organisations to thrive

Who should attend?

This training will be valuable for anyone who works in social housing that wants a better understanding of the history of social housing and the fundamentals.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

Pauline Haynes started her career in the Social Housing Sector and was a founder member of Oxleas Housing Cooperative, worked as a Tenancy Relations Officer and Adviser to the Head of Housing.

She has been a Training Consultant and Coach for 23 years developing and delivering training programmes in the Social Housing Sector, Shelter. NHS, Local Government, Children and Young Peoples Services, HMP and the Probation Service. Pauline prides herself in delivering relevant insightful and engaging training that participants can use and apply to their job roles

How to book your place

You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.

Creating a My CIH account

To apply for this training course you will need to register for a My CIH account.

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

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Call us 024 7685 1700 or register your interest today