This training course provides a comprehensive overview of social housing in Northern Ireland. It delves into the historical and modern context of social housing, explores the roles of various housing providers, and highlights the importance of professionalism and legal compliance.

The course also addresses contemporary challenges such as demographic changes and sustainability, equipping participants with the knowledge and tools to navigate the evolving landscape of social housing.

A one day workshop for exploring and building resilience. By the end of the workshop, you will have:

• A stronger sense of building and maintaining resilience at a personal level and team level
• Reinforced coping strategies and a better understanding for mutual support
• More awareness of corporate demands and how you can remain adaptable and purposeful.

This course includes compassionate and sustainable alternatives to enforcement proceedings and will identify the cases where escalating to tenancy enforcement and eviction is the only remaining option.

We’ll explore ways that this process can be managed in the most supportive way possible, whilst adhering to tenancy governance responsibilities.

This is a one-day workshop for colleagues in Northern Ireland to refresh participants’ focus on successful strategies for combatting confrontation and challenging behaviour.

It provides an overview of the key skills and attributes for managing situations on the phone, in the office (including remote working), and in customers’ homes. It will enable colleagues to refresh existing skills, reframe strengths to diffuse confrontation and aggression and learn new skills.