This interactive one-day course explores the origins and purpose of the Competence and Conduct Standard, why it is being introduced, and what it means for landlords and housing professionals. Through presentations, whole-group discussions, and case studies, delegates will:
- Understand how the standard fits within the current regulatory environment.
- Identify what policies, processes, and actions are required by organisations.
- Explore how to carry out skill scans and use templates for workforce development planning.
- Consider how to evidence compliance to the regulator, not just through processes but also through outcomes.
- Reflect on wider aspects of conduct and professionalism, and how these link to the CIH professional standards.
- Consider blockages that there may be to achieving the standard
The session also signposts resources and support available to help organisations prepare for and implement the standard effectively.
What will I learn?
At the end of this online training course you'll be able to:
- Gain a clear understanding of the Competence and Conduct Standard and its regulatory context.
- Know the organisational requirements, including the need for an Organisational Development Policy.
- Learn practical approaches for carrying out skill scans and workforce development planning.
- Understand how to demonstrate compliance to the regulator through evidence and outcomes.
- Explore the importance of professional conduct in delivering housing services.
Who should attend?
This course is designed for:
- Senior leaders and managers in housing organisations.
- HR, learning and development, and organisational development professionals.
- Policy and governance leads.
- Anyone with responsibility for preparing their organisation to meet regulatory standards.
Benefits of attending
- Build confidence in understanding and implementing the Competence and Conduct Standard.
- Gain practical tools and templates to assess skills and plan organisational development.
- Understand how to evidence compliance effectively to the regulator.
- Strengthen links between organisational policies, workforce development, and professional standards.
- Learn directly from CIH experts, with opportunities for group discussion and peer learning.
Attending this training with CIH also ensures you are up to date with the latest regulatory changes and best practice in the sector. It can be a valuable stepping stone for further professional development and qualifications aligned to the CIH professional standards.
Michael Guest
Michael is a very well established chartered housing professional with a range of expertise, including housing management.
His housing experience includes operational and strategic roles, consultancy and training. He receives consistently positive feedback for his training, described as relaxed and conversational yet highly professional.
His qualifications include the professional qualification in housing and a masters degree with distinction in housing studies.
How to book your place
You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.
Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.
To apply for this training course you will need to register for a My CIH account.
To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.
If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.
Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email membership.services@cih.org.
