Dates Times
11 June 2024 10:00 - 13:00
15 October 2024 10:00 - 13:00
25 February 2025 10:00 - 13:00
Member price
£140 +VAT
Non-member price
£245 +VAT

The online training course is an evidence-based workshop where attendees are encouraged to consider new approaches to support a recovery path from hoarding in a compassionate and trauma-informed way.

As a tenancy management issue, hoarding has become one of the leading causes of eviction. With a prevalence rate that is more than treble that of schizophrenia and OCD, hoarding disorder is remarkably unresponsive to medication, and house clearances have a 100% relapse rate without therapeutic input. This multi-faceted condition needs a multi-faceted approach, with new philosophies at its centre to promote positive tenancies.

What will I learn?

At the end of this online training course you'll be able to:

  • Explain why people hoard (the tales behind the treasure)
  • Understand trauma-informed practice
  • Recognise how traumatic experiences such as bereavement, eviction and poverty can relate to hoarding behaviour
  • Identify the early signs of hoarding
  • Initiate a compassionate dialogue
  • identify different types of hoarding and how they fit into the new diagnostic criteria for hoarding disorder
  • Describe hoarding from a tenancy governance perspective
  • Promote a consistent understanding of when to escalate hoarding cases
  • Use enforcement action in a compassionate way
  • Identify potential treatment pathways and practical support

Who should attend?

All those looking to expand their knowledge on hoarding, allowing the expertise of a variety of delegates from across all different fields to be channelled. Hoarding is an issue that will invariably be encountered not only by professionals working in housing and mental health, but emergency services, social services, environmental health and local authorities.

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

Your trainer

Kayley Hyman is the director of Holistic Hoarding, a Community Interest Company that offers therapeutic support to those who are affected by hoarding disorder.  Kayley also works as a Mental Health Specialist for a large housing organisation, where her primary focus is working in a therapeutic and collaborative manner with tenants and landlords to prevent eviction and promote sustainable tenancies.

How to book your place

You can book your place by selecting 'Pay now' at the top of this page and completing our online application form. You will need to sign in or create a 'My CIH' account. You can find instructions below.

Before booking, please ensure you have your payment details to hand, and a PO number if your organisation is paying for your training.

Creating a My CIH account

To apply for this training course you will need to register for a My CIH account.

To create your account, visit My CIH page and click the 'Sign up now' link to follow the steps to create your account. You can read our step-by-step guide to creating an account.

If you already have a My CIH account, just follow the sign in by entering your email address and password as usual.

Are you having trouble logging in or creating your account? Please read our step-by-step guide or call our membership services team on 024 7685 1700 or email

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