All-Ireland Housing Awards 2025

Read all the shortlisted entries into this award category, beyond housing, at the All-Ireland Housing Awards (AIHA) 2025 and find out who won the award on the night.

This award recognises organisations or projects that have demonstrated commitment to tenant involvement, to help improve services or neighbourhoods.

This award was sponsored by North and East Housing Association.

Winning project name

Radius Tenant Engagement Team

Winning organisation

Radius Housing

Statement of support

Radius Housing together with our tenants, residents and stakeholders is the first housing association in Ireland to achieve the coveted Tenant Participation (TP) Standards Accreditation awarded by Supporting Communities gaining Level 5 Gold Standard. Radius were able to demonstrate excellence in tenant participation by conducting in-depth scrutiny assessments ensuring we deliver solid practices across the organisation.

Feedback from Supporting Communities TP Accreditation Report stated that “there is clear evidence that tenant participation is embedded into the culture of Radius, and there are many examples of tenants influencing decisions and making a change, staff are keen, enthusiastic and see tenant participation as a huge benefit to the organisation, this comes from the top and is embedded by everyone”.

Together the Radius Board, senior management team, and staff from all departments work together engaging with tenants. Our tenant engagement structure has been co designed with tenants to ensure that their voice can be heard from the doorstep to boardroom this includes information and resources, local, central and at a strategic level providing various opportunities to influence decisions and play a vital role in driving meaningful change in shaping and improving the services that we deliver to our tenants.

One of the key priorities was to develop the register of interest to enable more tenants to make an informed choice on whether they wanted to be kept up to date on Radius publications, events, surveys, upcoming meetings, service improvement groups and engagement opportunities. We delivered six information roadshows across Northern Ireland to recruit more tenant representatives, electing Tenant Executive Committee members and tenant board member/s who wanted to be involved in strategic decision making. We recruited 31 tenant representatives who now engage with us locally and centrally, we have recruited seven members onto the Tenant Executive Committee and two tenant board members onto the Radius Board.

The following service improvement and working groups (SIG’s) have provided an opportunity for tenants to get involved, help influence and shape decisions locally and strategically: planned tenant consultation, grounds maintenance, mould and condensation, heating and hot water, complaints, tenant engagement strategy consultation and Radius events and awards.

Radius has a digital inclusion strategy and action plan, including a guidebook which helps tenants understand the different types of devices, definitions, price comparisons and getting online. Tenants who are suffering from device and data poverty can also avail of loan devices with built in data to access online services. Radius has partnered with AbilityNet, OFCOM and Advice NI who provides digital skills training to develop tenant’s essential skills and confidence using digital technology. We delivered hybrid Fraud awareness sessions in collaboration with Ulster Bank and Barclays Bank and we’ve also recruited a tenant who volunteers his time as our first digital champion to offer one to one support to help tenants navigate their devices and get online.

Radius proudly hosted the Community Awards and Tenant Celebration 2024, bringing together 200 attendees to celebrate the incredible dedication and achievements of our tenants, who have worked tirelessly to improve their communities, make a positive impact, volunteer their time, and support neighbours in need. The celebration showcased individuals from young to old. It was a truly memorable occasion, shining a spotlight on the remarkable efforts that make Radius communities stronger and better connected.

We fund health and wellbeing, community development and sustainability projects supporting our tenants and our local communities through our Community Chest grant scheme for initiatives ranging from £250-£1,000. We also provide resources for those who want to set up a tenant groups or tenant association which includes good governance training to ensure they are fully skilled and compliant.

Outcomes and achievements

  • Tenant Participation Standards Accreditation Gold Standard Award
  • Tenant engagement strategy, digital inclusion strategy and guidebook 2022-25
  • Bespoke tenant association/group guidebook with set up, grant, support and training
  • Monthly newsletter promoting tenant engagement translated into 12 languages
  • 43 Community Chest grants awarded 2023/24 totalling £33,296.58
  • Tenant engagement structure including area panel, Tenant Executive Committee and a board member ensuring tenants voices heard from doorstep to boardroom
  • Tenant panel meetings to review and challenge organisational performance
  • The Tenant Executive Committee reports on outcomes of panel meetings, which shapes the direction of upcoming service improvement groups and reviews policies and procedures
  • The tenant board represents the voice of Radius tenants at the highest level, attending monthly contractor meetings to hold them to account on the services they deliver to Radius tenants
  • In 2023/24, 39 estate walkabouts were held engaging with 192 tenants, working together to find solutions on 300 issues raised
  • 592 tenants are now on register of interest with 64 tenants regularly participating in meetings
  • 131 tenants participated in digital awareness training and our digital champion provided support helping tenants get: online, access resources and attend online meetings ensuring they have their say shaping services.

Shortlisted entries