Read all the shortlisted entries into this award category, beyond housing, at the All-Ireland Housing Awards (AIHA) 2025 and find out who won the award on the night.
This award recognises organisations or projects that have demonstrated commitment to tenant involvement, to help improve services or neighbourhoods.
This award was sponsored by North and East Housing Association.
Radius Tenant Engagement Team
Radius Housing
Radius Housing together with our tenants, residents and stakeholders is the first housing association in Ireland to achieve the coveted Tenant Participation (TP) Standards Accreditation awarded by Supporting Communities gaining Level 5 Gold Standard. Radius were able to demonstrate excellence in tenant participation by conducting in-depth scrutiny assessments ensuring we deliver solid practices across the organisation.
Feedback from Supporting Communities TP Accreditation Report stated that “there is clear evidence that tenant participation is embedded into the culture of Radius, and there are many examples of tenants influencing decisions and making a change, staff are keen, enthusiastic and see tenant participation as a huge benefit to the organisation, this comes from the top and is embedded by everyone”.
Together the Radius Board, senior management team, and staff from all departments work together engaging with tenants. Our tenant engagement structure has been co designed with tenants to ensure that their voice can be heard from the doorstep to boardroom this includes information and resources, local, central and at a strategic level providing various opportunities to influence decisions and play a vital role in driving meaningful change in shaping and improving the services that we deliver to our tenants.
One of the key priorities was to develop the register of interest to enable more tenants to make an informed choice on whether they wanted to be kept up to date on Radius publications, events, surveys, upcoming meetings, service improvement groups and engagement opportunities. We delivered six information roadshows across Northern Ireland to recruit more tenant representatives, electing Tenant Executive Committee members and tenant board member/s who wanted to be involved in strategic decision making. We recruited 31 tenant representatives who now engage with us locally and centrally, we have recruited seven members onto the Tenant Executive Committee and two tenant board members onto the Radius Board.
The following service improvement and working groups (SIG’s) have provided an opportunity for tenants to get involved, help influence and shape decisions locally and strategically: planned tenant consultation, grounds maintenance, mould and condensation, heating and hot water, complaints, tenant engagement strategy consultation and Radius events and awards.
Radius has a digital inclusion strategy and action plan, including a guidebook which helps tenants understand the different types of devices, definitions, price comparisons and getting online. Tenants who are suffering from device and data poverty can also avail of loan devices with built in data to access online services. Radius has partnered with AbilityNet, OFCOM and Advice NI who provides digital skills training to develop tenant’s essential skills and confidence using digital technology. We delivered hybrid Fraud awareness sessions in collaboration with Ulster Bank and Barclays Bank and we’ve also recruited a tenant who volunteers his time as our first digital champion to offer one to one support to help tenants navigate their devices and get online.
Radius proudly hosted the Community Awards and Tenant Celebration 2024, bringing together 200 attendees to celebrate the incredible dedication and achievements of our tenants, who have worked tirelessly to improve their communities, make a positive impact, volunteer their time, and support neighbours in need. The celebration showcased individuals from young to old. It was a truly memorable occasion, shining a spotlight on the remarkable efforts that make Radius communities stronger and better connected.
We fund health and wellbeing, community development and sustainability projects supporting our tenants and our local communities through our Community Chest grant scheme for initiatives ranging from £250-£1,000. We also provide resources for those who want to set up a tenant groups or tenant association which includes good governance training to ensure they are fully skilled and compliant.
On Street Community Youth - Galliagh Community Centre
Statement of support
The area of Galliagh in Derry is home to nearly 20,000 residents. The area has received bad press regarding anti-social behaviour and is often classed as on of the most under privileged areas in the UK! at the heart of it Galliagh was a rapidly growing community seriously lacking resources.
Officially opening in December 2022, The Galliagh community centre is proud to be the first multi-tenant community centre, bringing together diverse organisations to collaborate and deliver youth and community-led initiatives that benefit everyone. From inception to operation, this centre has been shaped by the voices of tenants, residents, and the broader community through consultations, focus groups, and feedback sessions. Every aspect of its services reflects the collective priorities and aspirations of the people it serves.
By uniting multiple organisations under one roof, the centre fosters collaboration and shared resources, amplifying its impact. Programs range from youth initiatives such as after school clubs, youth clubs, growth and development workshops to a full summer long Feile in 2024. In an inclusive approach, the centre does not only cater to the young people of the area but offers "something for everyone", whether its family events, men/womens group, community luncheon group, yoga, therapies, advisory services.. the list goes on ensuring a holistic approach to meeting community needs. These efforts are further enhanced by partnerships with local housing associations, schools, service providers, and civic groups, delivering tangible and measurable benefits to all residents.
At its core, Galliagh community centre is a place of empowerment. Through all services tenants and residents are supported in building skills that enable them to take an active role in their community. By nurturing these abilities, the centre not only addresses current challenges but also fosters a culture of sustainability and self-determination.
As the first of its kind it serves as a model of collaboration and innovation. It demonstrates the power of uniting organisations, community members, and youth under one vision to drive meaningful change and create a brighter future for everyone.
Outcomes and achievements
A breakdown of the weekly events, this give an idea of the audience participation but in no way can justify the gratitude of the people who attend this much needed resource in the heart of Galliagh, breathing community back into an area that was left to fend for itself for too many years.
This is not to mention larger projects such as Feile and other festive events which constantly bring young and older generations together. The spirit of Galliagh is restored in this community centre. A lifeline for many in the community and a place of open hearts, minds and welcoming open arms.
Clúid Housing - Beyond Housing - Bridging Generations, Building Communities
Statement of support
Nestled in a generous open space overlooking the town of Charleville in North Cork, Deerpark View is home to a vibrant mix of families and individuals living on their own. The residents take great pride in their homes and the lush green area surrounding them, which has become a focal point for community pride and connection.
This innovative project began as a grassroots initiative to transform an underused space into a thriving community garden. The vision was simple: create a shared space where residents of all ages could come together to grow fresh produce, nurture plants, and foster a sense of community.
In just over two years, residents have gone above and beyond their initial vision, proving that from little acorns, big trees grow. What was once an underused green space has now surpassed even the most ambitious expectations, boasting a greenhouse, a thriving kitchen garden, and a beautiful meadow.
From the outset residents were involved in every stage, from planning to planting, ensuring the project reflected their needs and aspirations. Their collective efforts have yielded an impressive harvest of potatoes, herbs, tomatoes, brussels sprouts, cabbage, and carrots, all of which have been shared out among the community.
The garden has become a hub of intergenerational collaboration, with young and older residents working side by side.
The impact has also extended beyond the community itself, with visitors drawn to the vibrant space and partnerships formed with local groups like the Tidy Towns committee. Residents also received support from local shops who donated plants to get them started.
This project is a testament to the power of collaboration, proving that when residents and communities come together, they can achieve outcomes that go beyond housing to create vibrant, sustainable, and inclusive spaces.
Outcomes and achievements
The project has transformed not only the physical environment but also the social fabric of the community.
Enhanced health and wellbeing
Access to fresh, homegrown produce improved residents’ diets and promoted healthier lifestyles. The garden provides a calming space for relaxation, exercise, and mental health benefits.
Intergenerational collaboration
Young and older residents worked together, sharing skills and forming meaningful relationships. The project bridged generational divides, fostering mutual respect and understanding.
Skill development and empowerment
Participants learned sustainable gardening practices, from growing plants from seed to cultivating fruit trees. These skills have empowered residents to take an active role in community and personal projects.
Improved community cohesion:
Stronger relationships were formed among neighbours, creating a more connected and supportive community. Shared responsibilities and achievements instilled a sense of pride and ownership.
Environmental impact and sustainability
The meadow, plants and trees have enhanced the wider estate. Residents adopted eco-friendly practices such as composting, water conservation and wild planting to support the All-Ireland Pollinator Plan.
Stronger links with the wider community
The garden has become a welcoming space for visitors, strengthening connections with surrounding communities. External support from groups like the Tidy Towns committee and public representatives added momentum to the project.
Choice Housing - Empowering tenants to participate in shaping the future of their homes
Statement of support
The Victoria Housing Estates (VHE) stock transfer and refurbishment project is a shining example of commitment to tenant involvement and community empowerment. This transformative initiative has demonstrated a dedication to improving services, neighbourhoods and the lives of tenants across multiple locations in Northern Ireland.
From the outset, Choice recognised the importance of tenant engagement in the success of this £25 million refurbishment program. The project's foundation was built on extensive consultation with former VHE tenants, acknowledging their long-standing campaign for essential improvements to their homes. This collaborative approach set the tone for a project that would put tenant needs and voices at its core.
The scale and complexity of the project, involving 301 properties across six different neighbourhoods, presented numerous challenges. These included the need for temporary decanting and the transfer of tenancies from a private to a social landlord. Despite these obstacles, Choice's commitment to tenant involvement remained steadfast.
A cornerstone of the project's success has been the implementation of a comprehensive community engagement strategy. This strategy went beyond consultation by actively involving tenants in the design and delivery of the refurbishment works. Key elements included:
This approach empowered residents to participate in shaping the future of their homes and communities. Tenants were involved in decisions, from agreeing on the scope of works to selecting finishes from approved samples. This level of engagement improved the quality of the works and fostered a sense of ownership and pride among residents.
The project's commitment to capacity building is evident in its efforts to develop tenants' skills and confidence. By involving them in the decision-making processes, Choice has equipped tenants with valuable knowledge about housing management and community development. This empowerment extends beyond the immediate project, encouraging tenants to be more active in their communities.
Evidence of the project's success in delivering measurable benefits for the community is clear. The refurbishment of over 165 properties, including 70 previously void homes, has not only improved living conditions for existing tenants but also contributed to reducing the social housing waiting list. The implementation of energy efficiency measures, such as new heating systems, is helping to reduce costs for tenants, addressing fuel poverty concerns.
The project has demonstrated flexibility in meeting diverse community needs. The completion of four major adaptations showcases Choice’s commitment to creating inclusive living spaces that cater to tenants with specific accessibility requirements.
The positive impact of this tenant-centric approach is reflected in the testimonials from both residents and community leaders. Eddie Neeson MBE, a Choice tenant, praised the refurbishment and the support provided by the tenant liaison officer. Paul Maskey, MP for West Belfast, highlighted the positive difference the project has made, emphasising the collaborative nature of the planning process.
The VHE stock transfer and refurbishment project exemplifies the transformative power of genuine tenant involvement. By placing residents at the heart of the decision-making process, Choice has delivered much-needed housing improvements and fostered a sense of community empowerment. This project serves as a model for how housing organisations can work hand-in-hand with tenants to create lasting positive change in communities.
Outcomes and achievements
The VHE stock transfer and refurbishment project has achieved remarkable outcomes, demonstrating significant progress in improving housing conditions and empowering tenants:
These achievements underscore the project's success in not only improving physical housing conditions but also in empowering tenants and revitalising communities.