Read all the shortlisted entries into this award category, housing hero, at the All-Ireland Housing Awards (AIHA) 2025 and find out who won the award on the night.
This award acknowledges the exceptional tenants who have demonstrated innovative approaches to addressing housing challenges within their communities.
This award was sponsored by Northern Ireland Housing Council.
Elishia Mullan from Clanmil Housing Association
Creative therapy helped Elishia find her voice
When Elishia Mullan moved to Caffrey Hill, Belfast in 2012, she yearned for a sense of community reminiscent of the estate where she grew up. Living with a disability made it difficult for her to leave her home, which heightened her feelings of isolation. However, she discovered an innovative solution to these challenges through her lifelong hobby: crochet. What began as a therapeutic escape became an avenue for Elishia to address broader housing issues, inspire fellow Clanmil customers, and advocate for their rights.
Elishia’s journey began when she decided to share her crochet skills with her neighbours. Knowing it helped her mental health, she believed others could benefit, too. Supported by Clanmil, she started a crochet club in the communal space within Caffrey. The club initially attracted a handful of interested residents, but before long, it grew into a group of around 25 people from east and west Belfast. Friends from different neighbourhoods now bond over shared projects, challenging stereotypes and encouraging cultural exchange.
Through regular meetups, members found companionship and a sense of community pride. By creating a welcoming environment where customers could exchange experiences, Elishia indirectly raised awareness of everyday housing concerns - from the need for well-maintained communal areas to the importance of social inclusion.
Elishia’s newfound confidence in leading the crochet club encouraged her to engage more in Clanmil’s customer forums.
She joined the Repairs Consultation Group, the Local Engagement Forum, and Service Improvement Panels on window cleaning, grounds maintenance, and recycling.
In these roles, Elishia became a vocal advocate for her neighbours, spotlighting issues such as the timely repairs, the upkeep of shared green spaces, and the need to improve awareness of recycling. By sharing on-the-ground experiences, she directly influenced decision-making, ensuring that customers’ voices shaped housing policies.
To keep Caffrey residents involved, Elishia created a Facebook page where everything from bins, activities and ‘lost and found’ is discussed.
In 2020, Elishia was elected as a member of the NI Housing Policy Panel, a forum for social housing tenants to influence the development of housing policy.
One of Elishia’s most impactful contributions has been her commitment to tackling social isolation in conjunction with local housing challenges.
Through the crochet club, she inspired community-minded projects that bridged divides and promoted dialogue. For instance, the club partnered with the PSNI to create “trauma teddies,” not only helping comfort children who had witnessed crimes but also showcasing how creative solutions can enhance neighbourhood safety and cohesion. This partnership demonstrated an inventive approach to addressing emotional and social needs within a community.
Elishia also regularly takes part in Clanmil recruitment panels for senior roles, ensuring that new hires are customer focused. She was a judge for Clanmil’s Good Neighbour Award in 2023, celebrating local heroes who, like her, consistently went the extra mile. In 2023, she tested Clanmil’s services as a “mystery shopper,” offering practical feedback to refine housing operations. She was also a judge on Clanmil’s annual gardening competition, Clanmil in Bloom.
Each of these roles highlights how Elishia has gone beyond her immediate circle to champion customer rights at a broader level.
Elishia’s story offers a powerful model for other customers and housing professionals. By finding creative and inclusive ways to address local issues, she has proven that community challenges can be overcome when customers feel heard and supported. What started as a personal coping mechanism transformed into a thriving initiative that galvanised her community.
Elishia remains a proud advocate - raising awareness, inspiring residents to take action, and demonstrating that with determination, innovation, and a little yarn, one person truly can reshape a neighbourhood for the better.
From its humble beginnings with just three enthusiastic members, Elishia’s crochet club at Caffrey has blossomed into a lively group of around 25 participants, drawn from communities across both east and west Belfast. Through the club, as well as addressing social isolation in her community, Elishia has inspired community-minded projects that bridged divides and promoted dialogue.
What began as a therapeutic escape became an avenue for Elishia to address broader housing issues, inspire fellow Clanmil customers, and advocate for their rights.
Through her involvement in Clanmil’s customer forums and as a member of the NI Housing Policy Panel Elishia is using on-the-ground experiences to directly influence decision-making and is helping ensure that customers’ voices shape housing policy.
Elishia’s leadership has also inspired others. Residents living in Hughes Court in east Belfast were so impressed by the success of the Caffrey crochet club that they have started their own group, further expanding this grassroots movement.
Teresa Whelan - Clúid Housing
The ‘heart’ of community engagement and action
Teresa Whelan moved into Sallymills, an age-friendly social housing scheme in Clondalkin, Dublin 22, shortly after it opened its doors to residents in December 2023. She soon noticed that there were no Automated External Defibrillator (AED) machines on site. Given the size of the scheme (85 homes) and the demographic of the community (residents are all aged 55 or older) Teresa recognised the particular importance of these life-saving devices in Sallymills. Although these machines can make the difference between life and death in the event of sudden cardiac arrest, they can be expensively priced – between €1,500 - €3,000 before training costs.
Having identified this issue, Teresa began researching solutions, including a cost analysis of the AEDs and training providers, and potential partners for the project. Following this research, Teresa was confident the goal was attainable within a specific timeframe. With the support of other Sallymills residents, Teresa Whelan undertook the mammoth task of planning, organising, and hosting a fundraising event to raise the funds needed to purchase the AEDs and provide training to the Sallymills residents.
Teresa also understood the absolute necessity of partnering with groups beyond her immediate community. Teresa secured sponsorship from local businesses for a community benefit event in the local sports club, and formed strong alliances with The Ciaran Carr Foundation, which encourages accessibility of AEDs for all. The partnership with The Ciaran Carr Foundation was particularly important as they provided vital support, information and focus, while encouraging Teresa to achieve her goal.
The community benefit event was hosted in the local sports club in June 2024 and raised a total of €1,800. Through Teresa’s partnership with The Ciaran Carr Foundation, who offered a significant discount for the equipment and training, two AEDs were acquired and a training plan for 12 residents, for completion by the end of 2024, was put in place.
The new AEDs were installed in Sallymills in October 2024, with 12 residents attending training the following month. The residents of Sallymills now have access to this life-saving equipment close to their homes. The residents who attended the training found it to be a positive experience, reporting that it was not just learning a skill, but preparation to save lives. The practical training also allowed for a greater understanding of cardiac arrest and the importance of immediate action.
Because of the generosity of all doners and sponsors, the residents did not need to use all funds raised to purchase the AEDs and training. They agreed unanimously to donate the surplus to The Ciaran Carr Foundation, a true full-circle moment.
Teresa demonstrated an outstanding work ethic and range of skills and attributes during this project – establishing clear goals, building durable connections across the wider community, managing logistics, securing sponsorship, and building community spirit. Underpinning all of this was Teresa’s desire to improve her community and help those around her. Not only has she brought together a nascent community through a rewarding experience, but she has also provided something that will, without exaggeration, save lives. Teresa is a true housing hero.
Outcomes and achievements
While recognising the immediate outcomes are the provision of AED machines and training to residents, the long-term impact is a more robust community, with strengthened links to wider area, who feel empowered to achieve their goals. The training and awareness campaigns also contribute to a culture of safety and vigilance, potentially saving lives for years to come.
Stuart Copeland - Simon Community
Statement of support
Stuart Copeland’s journey from homelessness to housing hero has been a powerful example of bravery and determination in tackling housing issues in Northern Ireland. His story and ongoing advocacy have challenged misconceptions about homelessness and become a catalyst for change.
Stuart became homeless after the death of his mother, for whom he had been a full-time carer. Following her passing, Stuart’s mental health deteriorated significantly, and he found himself sofa surfing. On the brink of sleeping rough, he reached out to Simon Community’s 24/7 helpline and was quickly provided with temporary accommodation.
With the support of his key worker, Stuart rebuilt his confidence and began to engage with the services available to him. As his confidence grew, he became an advocate for homelessness awareness, sharing his story and championing solutions. And through Simon Community’s Creating Homes initiative, he moved into permanent housing in May 2024, where he now lives independently.
Stuart has tirelessly used his personal experience to raise awareness of homelessness through public speaking, video stories, and poetry, engaging with communities, influencers, and policymakers. His message - that secure housing is a foundation for recovery - has had a lasting impact on individuals experiencing homelessness and the professionals working to address the issue. Stuart's advocacy has fostered greater understanding, encouraging more compassionate, trauma-informed approaches to homelessness.
By sharing his journey, Stuart has shown that housing is more than just shelter - it’s essential for stability and growth. His work has inspired people living within temporary accommodation to engage with support services, while also motivating housing professionals with his inspirational story. Stuart’s advocacy for programmes like Creating Homes has underscored the importance of permanent housing solutions that are affordable, safe and secure.
Stuart challenges the stigma around homelessness by sharing his story with honesty, humour, and humility. He repeatedly reminds us that homelessness isn’t just a statistic - it’s about real people who need support. Through his storytelling, he breaks down stereotypes and invites others to see beyond labels, fostering understanding and empathy. Stuart’s openness helps shift perceptions and encourages people to view homelessness as a complex issue that can affect anyone.
Stuart’s has turned his personal journey into a powerful force for change, making him a deserving nominee for the housing hero award.
Outcomes and achievements
Stuart has made a profound impact, using his lived experience and creative talents to challenge misconceptions and reduce stigma of homelessness. Through volunteering his time, expertise, and skills, Stuart has reshaped public perceptions and, by sharing his story, has created a bridge between those experiencing homelessness and key stakeholders, including community members, corporate leaders, and policymakers.
He has lobbied Ministers and elected representatives about the importance of home and the challenges faced by people experiencing homelessness; shared his video story that reached over 200,000 people online; and did a lead interview with the Belfast Telegraph.
Through his participation in national and corporate events, including workshops with multinational companies, Stuart has influenced organisational practices, encouraging more compassion and a deeper understanding of the challenges faced by people across Northern Ireland. His poetry and public speaking have resonated widely, dismantling stereotypes about homelessness and bringing the ‘human impact’ to the fore.
Stuart continues to inspire those working in homelessness services and those experiencing homelessness. Through his creativity, humour, and unwavering commitment, Stuart challenges stigmas and champions solutions, leaving a lasting legacy in the fight to end homelessness in Northern Ireland.
Kasha Huse - Cooperative Housing Ireland
Statement of support
I am honored to submit this proposal on behalf of Kasha Huse, a pillar of strength and a beacon of light in her community. Kasha's extraordinary efforts have significantly improved the lives of those residing in Kilruddery Glen. Below, I outline some of the remarkable projects she has spearheaded:
Outcomes and achievements
Kasha's initiatives have transformed Kilruddery Glen. The estate is now cleaner, safer, and more connected. Her efforts to eliminate glass bottle hazards have made green spaces safer. Kasha's road safety advocacy has gained significant support, enhancing community wellbeing. The neighbourhood watch has strengthened bonds with local law enforcement, fostering security. Noticeboards and an outdoor book library ensure all residents are informed and engaged. Kasha's leadership has empowered residents, instilling pride and a sense of belonging. Her dedication and passion have made a lasting positive impact, making her an invaluable asset to the community.
Eilis Gill - Apex Housing Association
Statement of support
Apex Housing Association (Apex) welcomed Eilis Gill as a tenant in 2021 and since then she has made a significant contribution to her community in Clon Dara in Derry/Londonderry.
Due to health issues in her household, Eilis moved from private housing to social housing for the first time. Living in the Skeoge area of Derry/Londonderry, in a large community of new social homes, Eilis has become the ‘mammy’ for everyone in Clon Dara. She regularly speaks about her desire to tackle isolation by encouraging neighbours to get involved in community activities and events, particularly young mums and older men. She also gets to know the children and young people in her area, encouraging them to get involved in positive activities like litter picks and fun days.
Eilis is an inspiration and dear friend to the Skeoge community and is a very valuable and highly regarded member of Apex’s Tenant Network, which meets every three months. Through her membership of the network, she has helpfully raised awareness of housing problems she sees around her and given constructive feedback on the services delivered by Apex.
Immersing herself in Skeoge community, Eilis has organised several community events for her local area, including an annual Halloween street party, Christmas crafting events and summer parties, with help from Apex’s Community Spirit Grant.
Eilis is a very active member of Skeoge Community Hub, an Apex facility located in Clon Dara which is managed by local community group Greater Shantallow Area Partnership (GSAP). Eilis helped to form a women’s group for the Skeoge area who meet up on weekly basis. The group offers local women the opportunity to build friendships, develop new skills and enjoy day trips.
Eilis is a people person who is very approachable and eager to help others. When she meets new people who are interested in getting involved in their community, she welcomes them with open arms and helps to remove any barriers to getting involved.
Eilis has been involved in shaping how Apex provides its services and comes with great suggestions that benefit her community. She is a ‘Connected Tenant’ for her area, attends Apex’s Tenant Network meetings and takes part in service reviews to help Apex improve how it delivers services.
Sharing her social housing journey at the Northern Ireland Federation of Housing Associations (NIFHA) Annual Conference in 2023, Eilis spoke confidently about her experience of community involvement and provided her insights as a relatively new social housing tenant.
In summary, Eilis Gill is an extraordinary woman who has fully embraced her new community and has gone above and beyond to make it a better place to live. That’s what makes her an ideal candidate for the housing hero award.
Outcomes and achievements
Nicola Mullan, Coordinator of Skeoge Community Hub, said:
“Eilis Gill is one of the founders of our women's group at Skeoge Community Hub. She is a remarkable individual who has consistently demonstrated exceptional leadership, kindness and unwavering support to all members of our group.
Eilis plays a pivotal role in keeping our group united and motivated. Her dedication and genuine care for others foster a warm and inclusive environment that encourages participation and collaboration among members.
Beyond her leadership within the women’s group, Eilis is an invaluable asset to Skeoge Community Hub as a whole. She volunteers her time selflessly, contributing to children’s summer schemes, organising fun days and assisting with various community events.
Her commitment to enhancing the community’s wellbeing is truly inspiring, and her efforts have a lasting impact on everyone she engages with. I am proud to call Eilis a friend and colleague, and I wholeheartedly support her in being nominated for this award.”
Janice, a neighbour of Eilis Gill, said:
“Eilis is just the most caring person. She’s a rock to all the ladies in Skeoge Community Hub. She checks in with everyone to see if they are alright and provides activities for the children too.
Eilis is held in high regard by neighbours and the wider community, and to me she’s now a very close friend. Eilis is such a kind-hearted person and is very intelligent. She really knows her stuff and always has great ideas. She has always pushed herself and worked hard all her life and gives 100 per cent to everything she does.”
Ben Colgan - Fold Housing
Statement of support
Fold Housing is delighted to nominate Ben Colgan, a tenant at our St. Agnes complex in Crumlin Dublin, for the housing hero award. Ben has demonstrated extraordinary dedication to building a stronger, more inclusive community and has consistently gone above and beyond to support his neighbours. His efforts to promote wellbeing, connection, and solidarity among tenants have made an enduring impact on a lot of tenants that live St. Agnes.
Ben has been a tenant at the St. Agnes complex for almost five years and has become a true cornerstone of the community. His commitment to improving the quality of life for his neighbours is evident in the countless initiatives he has undertaken. Whether he is offering practical support to those in need, organising community activities, or simply being a friendly and welcoming presence, Ben’s selflessness and leadership shine through.
One of Ben’s most remarkable contributions has been his role in addressing social isolation among tenants, particularly those who are older or living alone. He instigated and was supported to set up a regular “tea and chat” afternoon in the local school hall, encouraging tenants to come together, share stories, and build friendships. This initiative has grown steadily, with more and more tenants attending. Many have expressed how these gatherings have helped them feel more connected and supported.
Outcomes and achievements
Ben has also been instrumental in maintaining the communal gardens at St. Agnes. Recognising the importance of green spaces for wellbeing, Ben leads a team of volunteers to enhance the garden with flowers, plants, and seating areas. His passion and hands-on approach have transformed the space into a place where tenants can relax.
Beyond his organisational skills, Ben is known for his unwavering kindness and empathy. Ben went out of his way to ensure vulnerable tenants were looked after. He delivers groceries, runs errands, and makes regular welfare checks, ensuring that no one is left feeling alone or unsupported. His actions are a lifeline to many of our tenant who live alone and no immediate families.
Tomas and Monica Novac - Oaklee Housing
Statement of support
Tomas and Monica Novac have been tenants with Oaklee for several years. Living in Millteog, Trim, Co Meath, exceptional tenants from the moment they took up their tenancy. Both Tomas and Monica have a strong passion for biodiversity and also enhancing the local community which they live in. They have volunteered countless hours, driven by their keen interest in creating biodiversity improvements, dedicating themselves to initiatives with lasting impacts that help restore and protect.
Within the Millteog development that they live, Tomas and Monica engaged with Oaklee to implement proactive changes for biodiversity and the residents. They planted over 1,000 trees along the road pathway outside the development, providing a protective corridor through a native hedgerow along a busy stretch of road. Careful consideration was given to the selection of trees planted, including hawthorn, hazel, alder, wild cherry, crab apple, birch, holly, privet and much more. This selection ensures low maintenance, suitable height growth and attracting a multispecies. The hedgerow has created a protective corridor that not only improves the visual appeal of the area but also provides natural barriers against noise and pollution from the nearby road. The diverse mix of species planted also provides a habitat for a variety of wildlife, improving the local biodiversity.
Following this commitment to enhancing biodiversity, The Novac’s next initiative moved to the common green spaces within Millteog. Planting a number of fruit trees, providing pollen and nectar in the spring for the insects and also a free supply of seasonal fruit produce for the residents and wildlife, through the growth of apples, pears, plums, and blackberries from the fruit trees. They also cultivated a wildlife meadow within the scheme green space. This wildlife meadow was given meticulous consideration in relation to the mix used, ensuring that a native mix was sewed to support the species that are used to the Irish climate.
Their hard work and dedication sparked interest from other residents, who joined in the efforts, and Tomas and Monica were able to use their initiative as an educational opportunity. With a particular focus on engaging younger generations, they provided valuable lessons on biodiversity and the importance of sustainable practices.
The Novac’s influence expanded beyond Millteog, when Tomas engaged with other member of the community of Trim, who alike had a keen interest in biodiversity. This led Tomas to conversations with Meath County Council and Trim Tidy Towns. Through these conversations large scale projects were initiated with the support of both Meath County Council, Trim Tidy Towns and numerous volunteers. These projects have seen over 4,000 trees planted in Trim, along with the installation of wildflower meadows and bird and bat boxes. Tomas’s passion and leadership in these projects led to his appointment as the biodiversity ambassador for Trim Tidy Towns, where he continues to lead by example and inspire others to contribute to the green transformation of the town.
Tomas and Monica’s journey is a testament to the power of local activism and collaboration in creating meaningful change. Their continued volunteerism and dedication to environmental causes not only improve their own community but also provide a blueprint for others looking to make a positive impact on the planet.
Outcomes and achievements
Tomas and Monica Novac are exceptional community-minded individuals, whose dedication to biodiversity and environmental sustainability has had a profound impact on both their local area and the broader environment. Their efforts have not only enhanced the Millteog development but also contributed significantly to the town of Trim and beyond.
The outcomes of their passion for biodiversity initiatives, are far-reaching and impactful for both the environment and local communities. Here are some of the key outcomes of their actions:
Through their dedication Tomas has become the biodiversity ambassador for Trim Tidy Towns. The Novas’s hope is to leave a legacy of positive biodiversity and climate action that will span for many decades.