All-Ireland Housing Awards 2025

Read all the shortlisted entries into this award category, housing hero, at the All-Ireland Housing Awards (AIHA) 2025 and find out who won the award on the night.

This award acknowledges the exceptional tenants who have demonstrated innovative approaches to addressing housing challenges within their communities.

This award was sponsored by Northern Ireland Housing Council.

Winner

Elishia Mullan from Clanmil Housing Association

Statement of support

Creative therapy helped Elishia find her voice

When Elishia Mullan moved to Caffrey Hill, Belfast in 2012, she yearned for a sense of community reminiscent of the estate where she grew up. Living with a disability made it difficult for her to leave her home, which heightened her feelings of isolation. However, she discovered an innovative solution to these challenges through her lifelong hobby: crochet. What began as a therapeutic escape became an avenue for Elishia to address broader housing issues, inspire fellow Clanmil customers, and advocate for their rights.

Elishia’s journey began when she decided to share her crochet skills with her neighbours. Knowing it helped her mental health, she believed others could benefit, too. Supported by Clanmil, she started a crochet club in the communal space within Caffrey. The club initially attracted a handful of interested residents, but before long, it grew into a group of around 25 people from east and west Belfast. Friends from different neighbourhoods now bond over shared projects, challenging stereotypes and encouraging cultural exchange.

Through regular meetups, members found companionship and a sense of community pride. By creating a welcoming environment where customers could exchange experiences, Elishia indirectly raised awareness of everyday housing concerns - from the need for well-maintained communal areas to the importance of social inclusion.

Elishia’s newfound confidence in leading the crochet club encouraged her to engage more in Clanmil’s customer forums.

She joined the Repairs Consultation Group, the Local Engagement Forum, and Service Improvement Panels on window cleaning, grounds maintenance, and recycling.

In these roles, Elishia became a vocal advocate for her neighbours, spotlighting issues such as the timely repairs, the upkeep of shared green spaces, and the need to improve awareness of recycling. By sharing on-the-ground experiences, she directly influenced decision-making, ensuring that customers’ voices shaped housing policies.

To keep Caffrey residents involved, Elishia created a Facebook page where everything from bins, activities and ‘lost and found’ is discussed.

In 2020, Elishia was elected as a member of the NI Housing Policy Panel, a forum for social housing tenants to influence the development of housing policy.

One of Elishia’s most impactful contributions has been her commitment to tackling social isolation in conjunction with local housing challenges.

Through the crochet club, she inspired community-minded projects that bridged divides and promoted dialogue. For instance, the club partnered with the PSNI to create “trauma teddies,” not only helping comfort children who had witnessed crimes but also showcasing how creative solutions can enhance neighbourhood safety and cohesion. This partnership demonstrated an inventive approach to addressing emotional and social needs within a community.

Elishia also regularly takes part in Clanmil recruitment panels for senior roles, ensuring that new hires are customer focused. She was a judge for Clanmil’s Good Neighbour Award in 2023, celebrating local heroes who, like her, consistently went the extra mile. In 2023, she tested Clanmil’s services as a “mystery shopper,” offering practical feedback to refine housing operations. She was also a judge on Clanmil’s annual gardening competition, Clanmil in Bloom.

Each of these roles highlights how Elishia has gone beyond her immediate circle to champion customer rights at a broader level.

Elishia’s story offers a powerful model for other customers and housing professionals. By finding creative and inclusive ways to address local issues, she has proven that community challenges can be overcome when customers feel heard and supported. What started as a personal coping mechanism transformed into a thriving initiative that galvanised her community.

Elishia remains a proud advocate - raising awareness, inspiring residents to take action, and demonstrating that with determination, innovation, and a little yarn, one person truly can reshape a neighbourhood for the better.

Outcomes and achievements

From its humble beginnings with just three enthusiastic members, Elishia’s crochet club at Caffrey has blossomed into a lively group of around 25 participants, drawn from communities across both east and west Belfast. Through the club, as well as addressing social isolation in her community, Elishia has inspired community-minded projects that bridged divides and promoted dialogue.

 What began as a therapeutic escape became an avenue for Elishia to address broader housing issues, inspire fellow Clanmil customers, and advocate for their rights.

Through her involvement in Clanmil’s customer forums and as a member of the NI Housing Policy Panel Elishia is using on-the-ground experiences to directly influence decision-making and is helping ensure that customers’ voices shape housing policy.

Elishia’s leadership has also inspired others. Residents living in Hughes Court in east Belfast were so impressed by the success of the Caffrey crochet club that they have started their own group, further expanding this grassroots movement.

Shortlisted entries