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In the sector today, housing providers are known as the fourth emergency service; helping to support tenants with a range of issues filling gaps where other support services have been reduced over the years. Support for mental health conditions, living independently and conditions such as dementia, are no longer just in supported housing, but instead an essential support tool for helping to sustain tenancies across the social housing sector. 

Supported housing - coming soon
Learn more about how supported and specialist housing can help tenants sustain tenancies.
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Mental health support - coming soon
As landlords are becoming a fourth emergency service, mental health support is becoming more of a need in the housing sector.
Member only
Hoarding - coming soon
Both fire safety, wellbeing and mental health support can be required to tackle the issues associated with hoarding disorder.
Member only
Scottish housing dementia framework
A framework to support the housing sector and organisations to improve the lives of people living with dementia.
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Shine a light campaign
See what past CIH presidents did for the Shine a light mental health campaign in the housing sector.
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Good practice - coming soon

Read our range of case studies in the support and wellbeing section to find out how providers are improving the lives of tenants with different policies and services that go beyond the normal landlord to tenant relationship.

Read all latest content on support and wellbeing

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We are not at war: Why language matters in housing

We're not going into battle with our residents, so let’s stop talking about them as if we are, writes Rochdale Boroughwide Housing chief executive Amanda Newton for CIH Unlocked.
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What you need to know about the proposed new Decent Homes Standard consultation

Read our member guide about the proposed new Decent Homes Standard consultation being held by the government.

CIH's response to Shelter's 'My colour speaks before me' report

CIH chief executive, Gavin Smart, comments on the research report's findings and CIH's commitment to supporting the sector to respond.
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Focus on influencing Scotland - July 2025

Read our latest updates from our policy work in Scotland in our focus on influencing Scotland blog.
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CIH responds to the NHS 10-year Health Plan

The government revealed its 10-year Health Plan for the NHS, bringing health care into local communities; CIH responds to the outline.
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What you need to know about the July 2025 housing announcements

Read our member briefing document on all the housing announcements made by the government at the beginning of July 2025.
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Making better homes for people living with dementia

Bryony Willett, Home Group’s director of Scotland, shares how they used our Dementia-Friendly Housing Framework to assess how well they were supporting their customers living with dementia.

First phase of Awaab's Law and electrical safety regulations laid before parliament

Find out more about the new legal duties announced for all registered providers of social housing in England.
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Leadership and culture: what next for the Scottish social housing sector?

Callum Chomczuk, national director of CIH Scotland, on the value and long-term benefits of working with Indigo House to review leadership and culture in the Scottish social housing sector.

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The supported housing hole in the Spending Review 

Last week’s Spending Review showed the government’s commitment to boosting the supply of affordable homes and delivering much-needed certainty for the sector. While we welcomed what turned out to be a significant package, supported housing was conspicuously absent, write CIH’s Sarah Davis and Stephanie Morphew. 
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Scottish Housing Day celebrates 10 years with a focus on neighbours and community

The importance of good neighbours and communities is the focus for this year’s Scottish Housing Day, which takes place on Wednesday 17 September.
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Emergency repairs under scrutiny: What social landlords need to get right ahead of Awaab’s Law

With Awaab’s Law approaching, the Housing Ombudsman latest ‘learning from severe maladministration’ report highlights some of the ways in which social landlords can avoid falling short of its emergency repairs requirements. 

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