Although this section may seem vast with three large topics in one library, the similarities in outcomes between equality, diversity and inclusion (EDI), data, digital and the accessibility of our services all work together to make us a more inclusive sector.

It starts with data, ensuring that we know who our customers are, moves forward with EDI, making sure we are inclusive in what we do and the services we provide despite the differences in our customer bases, and then finally comes digital services and accessibility - making sure that the way we are talking to those customers is inclusive and useable by all.

Equality, diversity and inclusion
Equality, diversity and inclusion (EDI) is an important factor in any housing organisation. Read more about how you can influence change and get to know your customers and teams.
Data is an important factor so that we understand our customers. There's a lot of governance needed but should be something we are focussed on collecting as a sector.
Member only
Digital accessibility
Within the housing sector there are regulations to ensure that all communications and services provided digital reach all users not matter of their abilities. Find out more how it impacts you.
Member only
Good practice
Read how other organisations are improving their inclusiveness and accessibility by reading the good practice examples in our library.

Case Study

Johnnie Johnson have done some great work on their 'Customer First' digital transformation strategy. They told us about their approach.

Read the case study here

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