The professional standards eLearning modules

This eLearning module supports your professional growth by:

• Providing the foundations to advance your career with best practices, ethical decision-making, and confidence in working with colleagues and residents.
• Demonstrating your commitment to the housing sector, clarifying our values, goals, and what’s important to us.
• Reinforcing the seven CIH professional standards, equipping you to address unprofessional behavior, and promoting ethical, fair treatment.

This eLearning module will guide you in applying integrity at work, linking it to positive outcomes for you, your colleagues, the organisation, and residents.

You’ll explore six core elements of integrity (responsibility, role model, challenging behaviour, honesty, knowing your limits, and attitude) to understand how integrity shapes your practice.

Through this module, you will:

• Reconnect with your personal and professional values and clarify your purpose.
• Recognise and incorporate organisational values to promote openness.
• Align your values with those of your organisation and colleagues.
• Review key principles that set the standard for conduct throughout your career.
• Link integrity with improved services for residents.
• Build confidence in making positive, ethical judgements.
• Develop skills to challenge unprofessional behaviour.
• Reflect on your accountability and resilience.
• Understand how conduct standards enhance credibility and influence in the sector.

This eLearning module focuses on inclusivity, helping you understand its importance in practice. You’ll explore six core elements (unconscious bias, perspective, inclusivity, collaboration, challenge, and holistic thinking) to identify factors shaping your decisions and attitudes, as well as ways to overcome barriers.

In this module, you will:

• Recognise inclusive and non-inclusive approaches in the workplace, with attention to cultural factors affecting change.
• Understand conscious and unconscious influences on decision-making and judgement.
• Identify key actions to support inclusion within the organisation and with stakeholders.
• Develop cultural awareness and sensitivity.
• Foster a collaborative approach across teams, functions, and cultures.
• Use diverse techniques and perspectives to enhance services and outcomes.
• Create an open environment within groups and communities.
• Apply methods to challenge stereotypes and non-inclusive behaviour.
• Recognise and address barriers to inclusivity.
• Empower teams to build safe, inclusive environments across the organisation and with residents.

This eLearning module explores the concept of ethics in the workplace, linking ethical behavior to positive outcomes for you, your colleagues, the organisation, and residents. You'll examine six core elements (professional boundaries, ethical working, ethical perspectives, role modeling, conflicts of interest, and professional judgement) to understand how ethical decisions shape personal and professional impact.

In this module, you will:

• Apply professional ethics to guide decisions and actions.
• Recognise how ethical dilemmas affect various stakeholders.
• Take responsibility for ethical choices and actions.
• Use the CIH ethical decision-making model’s six stages for robust, justifiable decisions.
• Reflect on case studies to challenge and refine your ethical decision-making skills across scenarios.

This eLearning module focuses on building knowledge, offering insights into the skills, expertise, and understanding needed to excel in your role and see the broader organisational context. You’ll explore six key elements (comprehensive knowledge, contextual understanding, staying current, self-awareness, reflective practice, and sharing) to understand how these apply to your work.

In this module, you will:

• Deepen your understanding of the general and specialist skills required for your role.
• Identify essential skills for efficient work based on personal experience, knowledge, and training.
• Stay prepared to adapt to changes in regulatory frameworks relevant to your region.
• Gain insight into your role’s impact within the wider organisation and foster organisational improvement.
• Recognise the importance of staying updated on issues, trends, and best practices.
• Identify skill gaps for yourself and colleagues to support ongoing development.
• Explore ways to apply knowledge to benefit customers, colleagues, and the organisation.

This eLearning module focuses on practical skills, helping you understand their importance in your role. You’ll explore six core elements (customer service, resilience, adaptability, technology, influence, and problem-solving) to recognise the skills required for competent performance and how to demonstrate them effectively.

In this module, you will:

• Learn the key skills valuable for a housing professional and ways to enhance them.
• Identify pathways to grow your skillset for personal and organisational benefit.
• Develop an understanding of six professional characteristics and their real-world applications.
• Explore how these skills promote collaboration across teams, functions, and cultures to improve customer experience.

This eLearning module focuses on advocacy, showing you how acting as an advocate benefits you, your colleagues, your organisation, and residents. You’ll explore five core elements (reputation, stigma, public pride, ambassador, and community) to understand your role as an ambassador for the housing sector and how to support and represent your organisation.

In this module, you will:

• Strengthen your ability to act as an ambassador for your organisation and residents.
• Learn how language can either reduce or reinforce stigma, influencing how residents feel.
• Gain confidence in defending residents and supporting colleagues in professional service delivery.
• Explore actions to avoid negative stereotyping and challenge language that reinforces stigma.
• Develop strategies to encourage, promote, and enhance the communities you work and live in.

This eLearning module focuses on leadership, guiding you to explore leadership behaviors and apply them in a professional housing context. You’ll examine six core elements (achievement, innovation, vision, authenticity, collaboration, and ownership) to uncover your leadership strengths and align them with strategic goals.

In this module, you will:

• Recognise and develop authority in yourself and others.
• Influence others to drive positive outcomes.
• Navigate conflict and address challenges or barriers.
• Cultivate leadership abilities and foster mutual support.
• Identify internal and external trends affecting the organisation.
• Take a strategic, forward-looking approach.
• Encourage collaboration within and beyond your area of expertise.
• Embrace accountability to improve outcomes.
• Inspire others through your actions and behaviors.
• Build self-reflective habits that support continuous learning.