Our recordings cover a variety of topics - ranging from practical housing management sessions and high-level policy discussions to webinars designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.
What does the charter for social housing residents say about landlord performance?
This was the sixth of a seven part webinar series which drilled into more of the detail for each of the chapters in the recently published charter for social housing residents – the social housing white paper. Jonathan Cox from HouseMark and Debbie Larner from CIH presented and discussed this chapter of the white paper.
Areas of focus were:
- What information residents should expect
- To understand how their landlord is performing, what decisions it is making and who is responsible
- The new satisfaction measures proposed
Building the House of Stonewall
As part of LGBTQ+ history month we heard about the current situation across the sector, showcasing the work of organisations currently working in this space. We also listened to lived experiences of LGBTQ+ people who have been impacted and made homeless as a result of discrimination over the last 50 years.
We heard about the current situation across the sector, showcasing the work of organisations currently working in this space and demonstrating how we as a sector can improve the experiences that LGBTQ+ encounter in the social housing sector.
We were extremely happy to listen to a pre-recorded interview with Luchia Fitzgerald and Angela Cooper, 2 inspirational trailblazing LGBTQ+ women who founded the first Gay Liberation Front group in Manchester in the 1970's.
Professional standards and the social housing white paper
Chaired by Crystal Hicks from CIH north east regional group we heard from Debbie Larner head of knowledge and products at Chartered Institute of Housing and Nicola Hosfield from the social housing division at MHCLG. We found out more about the new professional standards being rolled out in 2021 by CIH, and the link between the social housing white paper and the professional standards.
Areas of focus were:
- How the professional standards will support career development and how these will be fundamental to the achievement of creating a sector of professionals, as outlined as a requirement in the social housing white paper
- This event included vital information for organisation leads for professional standards and competency in Housing Associations, Local Authorities, and other providers, as well as individuals looking to quality mark their practice
Please view the CIH Professional standards.
What does the charter for social housing say about engaging with tenants and residents?
This was the fifth of a seven part webinar series which drilled into more of the detail for each of the chapters in the recently published charter for social housing residents – the social housing white paper. Our CIH policy experts and guest speaker Darren Hartley, Chief executive, TAROE Trust discussed what the proposals will mean in practice.
Areas explored were:
- the new expectations about how landlords should engage with their residents and ensure that they are actively listenened and responded to
- what opportunities there are to shape key areas
- what actions should be taken to prepare now
Board governance and the role of a board member
We heard from Sharon Thandi and Ellen Damlica from Penningtons Manches Cooper LLP and were provided with an introduction to basic concepts of board governance and the role, duties and responsibilities of being a board member. We received insights into what is involved in being a board member and what it means.
Areas of focus were
- Basics of governance in a housing association and key concepts;
- Board members duties and responsibilities;
- The regulatory implications/expectations of being a board member of a registered provider
What does the charter for social housing residents say about consumer regulation?
This was the fourth webinar of the series of seven which looked into the chapters of the charter for social housing residents in more detail. Will Perry from the Regulator of Social Housing outlined proposals to establish a new consumer regulation function, within the Regulator of Social Housing, that is proactive and holds all landlords to account for the services they deliver.
Taking action on domestic abuse amongst older people
The third session in our 2020/21 Older People’s Housing series of events focussed on the issue of tackling domestic abuse. Our guest speaker was Heléna Herklots CBE, Older People’s Commissioner for Wales.
Aspects explored:
- the current picture around domestic abuse and sexual violence in the context of older people
- the barriers that exist to recognise the problems both locally and nationally
- the role the housing sector and housing professionals can play in preventing abuse
- the role of the Commissioner’s office in progressing action on this issue
Making progress together – cultivating board diversity
This webinar hosted by CIH West Midlands provided an opportunity to engage with representatives from Progress Housing Group and Together Housing Group and hear about about their innovative partnership that has led to improving diversity of thought at board level.
We found out how the associations worked together to develop a trainee board member programme that enables people to develop relevant skills and gain experience to secure future board positions.
Facilitators and participants shared their experiences and learning of how initiatives such as this can create opportunities for great governance through board diversity in the future.
Let's talk money management
We heard about the resources and tools that can be used to support employees and residents with their money and how one housing organisation has used the service to support their staff and residents.
We also learned:
- how to access the free online debt referral service for residents called the Money Advisor Network
- how to access free money guidance
- how to register for the free online debt referral service for residents to support them with their debt
- how to become part of the Money Guider Programme and gain a recognised qualification
What does the charter for social housing residents say about safety in homes?
This was the third webinar of the series of seven which looked into the chapters of the charter for social housing resident in more detail. We explored new mechanisms to ensure that residents are at the heart of building safety and feel safe in their home. We listened to recommended changes and learned more about where there are opportunities to shape key areas and what needs to be done now to prepare
What does the charter for social housing residents say about good quality homes and neighbourhoods?
This was the second of a seven part webinar series which drilled into more of the detail for each of the chapters in the recently published charter for social housing residents – the social housing white paper.
This chapter within the white paper focuses on good quality, decent homes and neighbourhoods, including access to green space, support for wellbeing, tackling ASB and a review of how homes are allocated.
This webinar looked at the specific proposals in more detail discussing opportunities to shape key areas and what you should be doing now to prepare.
Older people and ASB - getting it right
The second session in our 2020/21 Older People’s Housing series of events focussed on the issue of older people and anti social behaviour.
Areas that were explored:
- how the COVID-19 pandemic has impacted practice around managing ASB in the context of older people
- the role of preventative action in reducing instances of anti-social behaviour
- the role of staff and volunteers in effectively managing and building a greater sense of community cohesion
- ways to ensure responses to ASB are proportionate and fair in the context of older people
What does the charter for social housing residents say about complaints?
This was the first of a seven part webinar series which drilled into more of the detail for each of the chapters in the recently published charter for social housing residents – the social housing white paper.
The key themes covered were:
- How residents can access a swift and effective resolution without facing unnecessary barriers
- The changes being introduced and what this will mean in practice
- Opportunities to shape key areas and what you should be doing now to prepare
Leadership forum
This virtual event was delivered partnership with the Institute of Leadership and Management. We heard from inspiring speakers from inside and outside of the housing sector, giving top tips and commentary with the aim of sharing good practice, enabling action.
Building better boards: Putting tenants at the heart of good governance
This virtual event shined a spotlight on the value that tenants can bring to boards. We heard from Jenny Osbourne from TPAS who delivered a presentation on 'How do we put tenants at the heart of good governance?' Richard Blakeway from the Housing Ombudsman Service delivered a presentation on 'Consumer standards and complaint handling – what do you need to know now?'
Jim Ripley, CEO at Phoenix Community Housing and tenant board members Carmen Simpson and Anne McGurk showcased the value and importance of tenant board members at Phoenix.