Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.
Improving the Quality of Social Homes
Better Social Housing Review - one year on
Hear from the Regulator for Social Housing, National Housing Federation and Chartered Institute of Housing about changes to how we manage the quality of our homes and customer service.
Why watch?
- Hear updates from the Regulator, NHF and CIH and gain an understanding of how implementing the Better Social Housing Review recommendations can prepare you for the new regulation.
The CIH Podcast episode 17 - 16 days of activism - homes at the heart of domestic abuse policy
Listen to our panel discussion.
CIH head of policy and external affairs Rachael Williamson is joined by a fantastic panel for a conversation marking the end of the 16 days of activism to end violence against women and girls - reflecting on the role that housing professionals can play in helping tackle domestic abuse.
Rachael is joined by Callum Chomczuk, CIH Scotland director, Judith Vickress, senior housing manager for Standing Together Against Domestic Abuse and the Domestic Abuse Housing Alliance (DAHA) and two former CIH presidents, Alison Inman and Jim Strang who both campaigned for housing professionals to take the #MakeAStand pledge.
The Big Conversation: Artificial Intelligence
Explore how AI can be leveraged to improve the day job for landlords, enhance customer experience, and learn how we can stay ahead of an ever-changing labour and tech market.
Why watch?
During this session, we’ll hear from those in the know about all things AI, who will explore:
- The ethics of AI
- The opportunities to deliver greater value for tenants
- The fundamental question about risks and accountability for landlords
- The wider use of AI and scope for AI within the housing sector
- Challenges around the adoption of AI.
Your speakers:
- Steph Wright, head of Scottish AI Alliance
- Colin Foskett, UK director, CareBuilder
- Graeme Hamilton, Innovation officer, Albyn Housing Associaton
Preparing for the New Consumer Standards: How to Build in the Tenant Voice
Discover how housing providers are engaging with tenants to help improve service delivery.
Why watch?
Hear from housing providers who have changed the way they work to embrace the new consumer standards proposed by The Regulator of Social Housing and the recommendations set forth by the Better Social Housing Review. Also hear from residents on the difference proactive resident engagement makes.
Your speakers:
- Lewis Kinch, Co creation and innovation manager, Southern Housing
- Sian Coulton, Engagement and communications manager, Community Gateway
- Darren Hartley, Chief executive, TAROE Trust
- Kai Jackson, Associate, TPAS Scrutiny Group and member, Black Country Housing Group Scrutiny Panel
- Chair: Rachael Williamson, Head of policy and external affairs, Chartered Institute of Housing
The Big Conversation: Equality, Diversity and Inclusion
Housing prides itself on being a value-based profession but what does this actually mean and how can our profession take a more proactive approach on equality, diversity and inclusion (EDI) in the workplace?
Why watch?
Hear from a diverse panel of speakers who will explore:
- Bias in housing recruitment
- Experiences of young practitioners
- Measures landlords are taking to be better employers
- What more needs to be done.
Your speakers:
- Lara Oyedele, past president, Chartered Institute of Housing
- Alysha Burrel, member, CIH Futures and founder and director, Building Future Leaders
- Lee Collymore, development and customer experience project officer, Stonewater
- Diana MacLean, chief executive, Riverside Scotland
The Housing Ombudsman Complaint Handling Code
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of powers held by the Housing Ombudsman on complaints handling.
Why watch?
- Understand what this will mean in practice and feedback on your views on the upcoming consultation
Your speakers:
-
Verity Richards, Head of Service, Housing Ombudsman Service
- Chair: Sarah Davis, Senior policy and practice officer, Chartered Institute of Housing
Cost of Living: Building Resilience and Managing Difficult Situations
Watch this Housing Management masterclass to hear from a diverse panel of speakers to discuss how you can take important steps to look after your staff as they help local communities through this challenging period.
The cost of living crisis is having a huge impact on all of society. That’s why it’s more important than ever to ensure your colleagues have the correct tools and skills to support your communities, whilst also prioritising their own self-care and resilience.
Why watch?
- Explore how to build employee resilience to help them adapt during hard times
- Discuss the most effective ways to manage difficult conversations
- Explore how to create a good supportive and collaborative environment that helps employees feel more connected and engaged in their work
- Learn about the practice of self-care.
The CIH Podcast episode 16 - Could we be doing more to end homelessness?
Embracing the Homes for Cathy commitments.
CIH policy and practice officer Hannah Keilloh is joined by a fantastic podcast panel to talk about embracing the Homes for Cathy commitments, and how housing providers could play a crucial part in ending homelessness.
Hannah is joined by Vicky McDonald, social impact manager at Hightown Housing Association, leading on communications for Homes for Cathy, Hazel O'Halloran, head of homelessness and community investment at Bromford Housing Association and Arthur Tsang, director of communities at Bournville Village Trust.
The Regulator of Social Housing Consumer Standards
Join the Regulator of Social Housing to understand what this will mean in practice and for your chance to feedback your views on the consultation.
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of the consumer regulation role of the Regulator of Social Housing.
Why watch?
- Understand what this will mean in practice and for your chance to feedback your views on the consultation.
Your speaker:
-
Anna Furlong, assistant director of policy, strategy and impact, Regulator for Social Housing
-
Alexandra Taylor, strategy manager, Regulator for Social Housing
-
Chair: James Prestwich, director of policy and external affairs, Chartered Institute of Housing.
Housing and Dementia
Watch this recording of our Housing and Dementia event to hear about the practical steps you can take in your organisation to support people to live well with dementia.
Expert speakers from across the housing sector and third sector explore a variety of topics including training and awareness for housing staff, dementia friendly design, developing and implementing a dementia strategy, and the role of technology in supporting people to live safely and independently.
Why watch?
- Learn about dementia and how it affects people in different ways
- Challenge some common misconceptions about dementia
- Hear practical tips and suggestions about how your organisation can help people to live well with dementia.
