Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.
The Regulator of Social Housing Consumer Standards
Join the Regulator of Social Housing to understand what this will mean in practice and for your chance to feedback your views on the consultation.
After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of the consumer regulation role of the Regulator of Social Housing.
Why watch?
- Understand what this will mean in practice and for your chance to feedback your views on the consultation.
Your speaker:
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Anna Furlong, assistant director of policy, strategy and impact, Regulator for Social Housing
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Alexandra Taylor, strategy manager, Regulator for Social Housing
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Chair: James Prestwich, director of policy and external affairs, Chartered Institute of Housing.
Housing and Dementia
Watch this recording of our Housing and Dementia event to hear about the practical steps you can take in your organisation to support people to live well with dementia.
Expert speakers from across the housing sector and third sector explore a variety of topics including training and awareness for housing staff, dementia friendly design, developing and implementing a dementia strategy, and the role of technology in supporting people to live safely and independently.
Why watch?
- Learn about dementia and how it affects people in different ways
- Challenge some common misconceptions about dementia
- Hear practical tips and suggestions about how your organisation can help people to live well with dementia.
The Role of the Housing Officer
Watch this this Housing Management masterclass to hear from a diverse panel of speakers with experience of the housing officer role, with tenant perspectives on what a good service looks like to them
This session will explore the true impact of the cost of living in more depth and will highlight the work happening across both the housing and charity sector to help alleviate the pressures.
Why watch?
- Take away helpful practical measures of how we can do better to increase professionalism?
- Learn about the skills, values, behaviours, and knowledge that is required of a housing officer
- Explore more about what a housing officer role looks like in a modern housing organisation.
The CIH Podcast episode 15 - Considering anti-social behaviour through a domestic abuse lens
Released during ASB Awareness Week 2023
In our next episode of the CIH podcast, CIH policy and practice officer Hannah Keilloh is joined by two very special guests, Nicole Jacobs, domestic abuse commissioner for England and Wales and Deidre Cartwright, senior housing manager at the Domestic Abuse Housing Alliance (DAHA), to discuss the links between anti-social behaviour and domestic abuse.
At CIH it's our belief that everyone has aright to a safe, affordable and secure home, and yet we know for the victims and survivors of domestic abuse, including children, home is often the most dangerous place. By its very nature, domestic abuse is a housing issue, directly impacting on a survivor's right for a life free of violence and abuse and the right to a safe and stable home.
Building safety regulation changes
A video message from Matthew Scott CIH policy and practice officer highlighting two key ‘what you need to know’ guides that are available exclusively to CIH members.
Download and bookmark the what you need to know guides
Sustaining Tenancies - The Value of Pre-tenancy Engagement
Watch this Housing Management masterclass to hear practical examples from housing providers who have implemented new measures to ensure every individual they work with gets all the support they need to sustain their tenancy.
This session will explore how effective pre-tenancy engagement can support tenants to thrive and sustain tenancies.
Why watch?
- Learn from case studies showcasing strong practice-based approaches to support tenants
- Develop a clearer understanding of your obligations, and how to create the environment for tenants communities to thrive
- Understand the importance of training and support for staff, to help them work with tenants to sustain tenancies
- Explore how to embed this as a strategic approach to sustainable tenancies and communities
- Learn how this practice can break down recurring cycles of homelessness.
The CIH Podcast episode 14 - Doing it on purpose... with Em Stroud
Join us for the second episode of our new series.
Welcome to the second episode of our new CIH podcast series, Doing it on purpose, hosted by CIH director of membership and business development, Josie Twinning.
In this podcast we’ll dive into conversations with women about work. It seeks to share stories, experiences, wisdom and all the messiness too. A space for women to belong, reflect and get lost in as we ‘find out who we are and do it on purpose’, these are words of the most rightly revered Dolly Parton.
In today's episode, Josie catches up with clown, best-selling author and co-founder of Laugh, Think and Play Em Stroud. Josie and Em discuss a little bit of everything, from what it means to be a mum, looking after our bodies as we continue to recover from COVID, and the real meaning of play.
Developing an Effective Void Management Strategy
This webinar explores how managing voids efficiently and effectively can result in better outcomes for providers and the relationship with the tenants and communities they serve.
This webinar will explore how managing voids efficiently and effectively can result in better outcomes for providers and the relationship with the tenants and communities they serve.
Why watch?
- Explore innovative solutions for reducing void
- Hear from experts as they share best-practice examples
- Learn how improved void management can better serve prospective tenants and providers
The CIH Podcast episode 13 - Doing it on purpose... with Kate Still
Join us for the first episode of our new series
Welcome to the first episode of our new CIH podcast series, Doing it on purpose, hosted by CIH director of membership and business development, Josie Twinning.
In this podcast we’ll dive into conversations with women about work. It seeks to share stories, experiences, wisdom and all the messiness too. A space for women to belong, reflect and get lost in as we ‘find out who we are and do it on purpose’, these are words of the most rightly revered Dolly Parton.
In the first episode of the series, coinciding with International Women’s Day 2023, Josie sits down and speaks to Kate Still, former housing CEO/COO and founder of The Good Girl Survival Club, a development programme for women who want to survive and thrive at work. Their focus on transforming the understanding of cultural gender bias in organisations and individuals, plus the work they do to help women become their true selves is exactly why Kate has joined us our first guest.
Effective Complaints Handling
Complaints can be a valuable resource if used effectively. This session will look at how resolving complaints well can improve your services and increase customer satisfaction.
Since the pandemic, there has been a sharp rise in complaints which we can see has remained from the 2022 Housing Ombudsman insight report. Complaints will also be one of the key indicators within the Tenant Satisfaction Measures and overall consumer standards.
In this Housing Management Masterclass, we’ll explore how to use complaints to achieve real improvements in services and customer satisfaction. You’ll hear the latest updates and best practice guidance from the Housing Ombudsman and housing providers who have taken measures to effectively handle complaints and improve tenant satisfaction.
Why watch?
- Hear first-hand from the Housing Ombudsman on the lessons learnt from its recent spotlight on complaints
- Learn from case studies showcasing ways in which housing providers are handling complaints effectively
- Explore ways to make complaints a lever to improve services.
