Past event recordings

2022 was quite a year. Alongside the tragic outbreak of war in Ukraine which triggered a new wave of refugees, we saw a fast-growing cost of living - and in turn housing - crisis, a heat wave followed by record levels of fuel poverty, and unprecedented political upheaval (three Prime Ministers and five housing ministers).

CIH director of policy and external affairs James Prestwich sits down with Callum Chomczuk, CIH Scotland national director, Justin Cartwright, CIH Northern Ireland national director, Matt Dicks, CIH Cymru national director and Rachael Williamson, head of policy and external affairs for England to dissect some of the biggest challenges from 2022 and opportunities for the year ahead.

It is clear that the problem with damp and mould is a significant one in the social housing sector.

It has huge impacts on the experiences of tenants and can be difficult to get right. However, it is vital that landlords work with tenants to address the problems where these arise, finding solutions quickly that make a real and lasting difference.

Why watch?

• Understand the long-term implications of damp and mould, and impacts for tenants’ health and wellbeing

• Learn from the experiences of other landlords on how to tackle the issue

• Explore the value of technology to help identify these most at-risk (homes and households)

• Consider what is needed to provide a rounded solution to the problem – repairs, income maximisation etc. (people and resources).

Ahead of the Chancellor’s Autumn Statement, Rachael Williamson, CIH’s head of policy, talks to some of the UK Housing Review team about the housing market – exploring whether it’s all bad news or if there is scope for optimism. She’s joined by Peter Williams, Departmental Fellow at Cambridge University and a well-known expert on the private housing market, Bob Pannell, an economist and respected analyst of housing and mortgage markets, and John Perry, senior policy advisor at CIH.

The podcast unpacks some of the analysis set out in the UK Housing Review, which had its autumn briefing launch earlier this month and is a fantastic resource for all things housing. 

CIH director of policy and external affairs James Prestwich sits down with the newly inaugurated CIH president, Lara Oyedele. 

At CIH, our presidential team is a super important to our mission to support housing professionals to create a future in which everyone has a place to call home. As an inspirational figure for the sector, the CIH president often provides "challenge" for improvement which is exactly what Lara will do during her time in office. 

Lara’s presidential campaign, In my shoes, seeks to raise awareness of the importance of racial diversity in the housing sector, drawing on Lara’s lived experience of the housing sector and racial adversity. The campaign will challenge the lack of ethnic and racial diversity in the boardrooms of housing organisations, providing a catalyst to galvanise positive change.

CIH head of policy and external affairs Rachael Williamson is joined by Aileen Evans, group chief executive at Grand Union Housing Group and Liz Parsons, head of public health for the built environment and social housing for the Milton Keynes, Central Bedfordshire and Bedford Borough council partnership to have a wide-ranging discussion about housing and health – two topics that are often discussed but not necessarily with a clear strategic plan to pair them up.

During this episode, Aileen and Liz share their experiences of bringing together health, housing and social care leaders to develop stronger partnerships. Settle down for a fascinating listen as we explore some of the brilliant work that Aileen, Liz and partners have been doing and the life-changing effect this has had on the communities they work with.

Why watch?

• How you can better understand your customers through needs and behaviours
• How to improve the way you measure customer experience (in preparation for but also beyond TSM)
• How to develop an inclusive and continuous approach to customers' voices.

We've teamed up with our friends at the Zero Ambitions podcast to bring you another great discussion with Callum Chomczuk, national director for CIH Scotland and CIH chief executive Gavin Smart.

In the second of this two-part episode, the team continue their discussion on housing policies, including new builds, retrofits, the private rented sector and social housing.

We've teamed up with our friends at the Zero Ambitions podcast to bring you another great discussion with Callum Chomczuk, national director for CIH Scotland and CIH chief executive Gavin Smart. .

In the first of this two-part episode, we have a fascinating conversation that covered a wide range of housing policies, including new builds, retrofits, the private rented sector and social housing.

CIH director of policy and external affairs James Prestwich sits down with CIH head of policy (England) Rachael Williamson, Alistair Smyth, director of external affairs and social investment at The Guinness Partnership and Charlotte Carpenter, executive director of growth and business development at Karbon Homes to discuss the big issues facing the new Prime Minister and Secretary of State for LUHC as they take office, with a particular focus on the cost of living crisis.

The cost of living crisis is having a huge effect across society, with social housing residents and tenants some of the hardest hit. We've produced a cost of living briefing series to provide a succinct, insightful summary of the latest research and statistics alongside resident voice and sector response.

Landlords typically gather plenty of resident feedback but don’t always know how to make the best use of it to drive service improvement. This masterclass focuses on the importance of using your resident feedback to make positive changes. 

Why watch?

• Listen to the speakers discuss the latest data on how the sector currently compares to the emerging Tenant Satisfaction Measures and what good looks like
• Understand key drivers for resident perception – where should you focus?
• Gain hints and tips on how to make the most of your feedback data
• Take away innovative examples of how landlords are using feedback to transform their business.