As part of this session, hear from our expert panel who include a board member specialising in complaints, a senior leader shaping a strategic complaint culture, and a complaints team manager who works with the complaints data and insights.
This session will explore what is meant by the term “assurance”, and why it matters. We will examine the roles and responsibilities of the board and the executive team and learn how to effectively deal with conflicting tensions.
We will also assess whether boards can rely on internal auditors alone; how to be confident that auditors are doing a good job and when to seek assurance from specialist external auditors.
Join policy representatives from across CIH UK to discover our policy predictions for the remainder of 2024.
The past few years have been extremely testing for the housing sector, with more challenges on the horizon. So, how can you and your boards play a pivotal role in navigating this?
Watch this Building Better Boards session to hear the headline predictions from CIH policy experts across the UK. With a general election on the horizon, they'll be sharing their insight on the current state of the nation(s), key policy and legislative changes, and the role of boards in helping organisations to manage the demands, opportunities and challenges ahead.