This masterclass will also provide ideas from practitioners and the opportunity to learn how they are gearing up to meet the challenge the Housing Ombudsman’s report set out. Following the Housing Ombudsman’s spotlight report on damp and mould, this masterclass with the Ombudsman will look at how landlords can get it right.

Recognising that there are many and varying root causes that lead to dampness and mould, this will:

• Explore the challenges for landlords in identifying and addressing them
• Discuss the role of taking a zero-tolerance approach
• Re-think engagement with residents to help to tackle it effectively

It will explore the report’s recommendations covering a wide range of topics for landlords to consider, including resolving skill gaps within organisations, simplifying the complaints process, and delivering on net-zero targets.