The housing sector knows that it hasn’t always got this right, and with a new proactive consumer standard coming we all need to be thinking about how we build a ‘values-based’ approach with tenants and residents at the heart.

This session will provide an opportunity to explore what ‘good’ looks like when it comes to setting and sustaining a positive and open operating culture that promotes constructive challenge, empathetic response and ensures everyone has a voice.

Why Watch?

• Understand what ‘good’ looks like when setting and supporting a positive and open operating culture
• Learn from the experiences of other landlords on how to encourage and empower constructive challenge and ensure everyone’s voice is heard, putting tenants at the heart of the organisation
• Consider what is needed to drive and sustain meaningful culture change
• Take time out to think about the leadership role you can play.