Since the pandemic, there has been a sharp rise in complaints which we can see has remained from the 2022 Housing Ombudsman insight report. Complaints will also be one of the key indicators within the Tenant Satisfaction Measures and overall consumer standards.

In this Housing Management Masterclass, we’ll explore how to use complaints to achieve real improvements in services and customer satisfaction. You’ll hear the latest updates and best practice guidance from the Housing Ombudsman and housing providers who have taken measures to effectively handle complaints and improve tenant satisfaction.

Why watch?

• Hear first-hand from the Housing Ombudsman on the lessons learnt from its recent spotlight on complaints
• Learn from case studies showcasing ways in which housing providers are handling complaints effectively
• Explore ways to make complaints a lever to improve services.