Member Only 07 Nov 2023 | Events

Preparing for the New Consumer Standards: How to Build in the Tenant Voice

Discover how housing providers are engaging with tenants to help improve service delivery.

Why watch?

Hear from housing providers who have changed the way they work to embrace the new consumer standards proposed by The Regulator of Social Housing and the recommendations set forth by the Better Social Housing Review. Also hear from residents on the difference proactive resident engagement makes.

Your speakers:

  • Lewis Kinch, Co creation and innovation manager, Southern Housing
  • Sian Coulton, Engagement and communications manager, Community Gateway
  • Darren Hartley, Chief executive, TAROE Trust
  • Kai Jackson, Associate, TPAS Scrutiny Group and member, Black Country Housing Group Scrutiny Panel
  • Chair: Rachael Williamson, Head of policy and external affairs, Chartered Institute of Housing
See more

Become a member and gain full access to our recordings