Member Only 03 Oct 2023 | Events

The Housing Ombudsman Complaint Handling Code

After its passage through Parliament, the Social Housing (Regulation) Bill received Royal Assent, becoming the Social Housing (Regulation) Act on 20 July 2023. One crucial aspect of reform is the transformation of powers held by the Housing Ombudsman on complaints handling.

Why watch?

  • Understand what this will mean in practice and feedback on your views on the upcoming consultation

Your speakers:

  • Verity Richards, Head of Service, Housing Ombudsman Service

  • Chair: Sarah Davis, Senior policy and practice officer, Chartered Institute of Housing
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