Our recordings cover various topics, from practical housing management and high-level policy discussions to events designed to support your professional development. All recordings are free for all CIH members, log in and listen/watch from anywhere.

Member Only 24 Nov 2022 | Masterclass

Tackling the Cost-of-Living Crisis

The latest insights and practical guidance to help tenants and residents through the cost-of-living crisis.

The UK is currently facing a cost of living crisis. With inflation at a forty year high and rising energy prices, there are growing concerns for the most vulnerable households and the impact this will have as we head into winter. Now is the time to come together, to learn and share best practices about how we as housing providers can work to support residents, particularly financially-vulnerable households.

Join us at this Housing Management Masterclass to hear the latest updates and best practice guidance for supporting our teams and residents.

Why watch?

  • Hear from leading experts on the latest insights and guidance on tackling the cost of living crisis
  • Learn from case studies showcasing ways in which housing providers are working in partnership at a local level to support residents
  • Discuss income management and what housing organisations are doing to support their customers.

You can access our recent cost of living briefings which you can find on our publications listing.

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Member Only 03 Nov 2022 | Skills development

Building talent pipelines

The fourth in a series of masterclasses looking at skills for the housing industry. This session looks at how we can develop the skills that are so hard to find.

Why watch?

During this session you will:

  • Explore traditional approaches and more modern thinking
  • Understand the most appropriate method for your organisation
  • Discover how talent pipelines can fit into a broader plan.


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01 Nov 2022 | Technical update

Launch of UK Housing Review autumn briefing paper 2022

Catch up with the latest developments in housing policy across the UK.

A must-attend event for housing professionals across the UK, this is your opportunity to come together with UK Housing Review authors to explore the latest developments from the sector since the release of the full edition in March 2022.

Building on the key themes identified in the spring edition, we’ll share expert analysis and specialist insight on a range of topics from homelessness and sustainability, to building safety, cost of living and homeownership, to help you build a clear picture of the current housing landscape.

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28 Oct 2022 | Masterclass

The gendered impact of the cost of living crisis

This webinar, hosted as a joint CIH and Women’s Housing Forum event, looks at how the cost of living crisis is disproportionately impacting women, in particular domestic abuse victims and survivors.

Why watch?

During this session you will hear from:

  • Dr Sara Reis, head of research and policy at Women’s Budget Group, who gives an overview of the gendered impact of the cost of living crisis
  • Ellie Butt, head of policy, public affairs and research at Refuge and Lizzy Dobres, policy and practice manager at Women’s Aid, on how cost of living pressures are impacting domestic abuse services and survivors, reflecting on key findings from their recent research and outlining key calls to action.
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Member Only 11 Oct 2022 | Masterclass

Customer Psychographic Segmentation and Insight

Gain a greater understanding of your customer base to improve service design and tailor your offer.

Why watch?

  • How you can better understand your customers through needs and behaviours
  • How to improve the way you measure customer experience (in preparation for but also beyond TSM)
  • How to develop an inclusive and continuous approach to customers' voices.
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Member Only 06 Oct 2022 | Skills development

Finding the skills we need

The third in a series of masterclasses looking at skills for the housing industry. This interactive session takes an in-depth look into the challenges we all face in finding the skills we need and exploring practical solutions.

Why watch?

During this session you will:

  • Explore the types of skills you need and help you understand where to find them
  • Discover how you can use the changes in the labour market to your advantage.


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Member Only 29 Sep 2022 | Legal update

Legal Updates for Housing

This informative webinar with Devonshires solicitors will enable you to stay up to date with relevant legal developments across the housing sector in England.

Why watch?

This session covers:

  • Housing policy, including the extended right to buy proposals
  • Regulatory developments, including changes to consumer regulation
  • Employment and pensions
  • Building and fire safety
  • Procurement and progress with the Green Paper proposals
  • Other key developments, including the Renters Reform Bill.
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Member Only 15 Sep 2022 | Masterclass

Building Better Boards: Considering Mergers

Discover different sector perspectives and consider whether merging is the answer.

This session will give you a realistic insight into mergers, exploring how they could help to reduce your cost-base to become financially viable but also share different sector perspectives. It will help you consider 'is a merger really the answer?'

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Member Only 13 Sep 2022 | Masterclass

Using Resident Feedback to Drive Real Service Improvement

How do you effectively improve your services using feedback from your customers and communities?

Landlords typically gather plenty of resident feedback but don’t always know how to make the best use of it to drive service improvement. This masterclass focuses on the importance of using your resident feedback to make positive changes. 

Why watch?

  • Listen to the speakers discuss the latest data on how the sector currently compares to the emerging Tenant Satisfaction Measures and what good looks like
  • Understand key drivers for resident perception – where should you focus?
  • Gain hints and tips on how to make the most of your feedback data
  • Take away innovative examples of how landlords are using feedback to transform their business.
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30 Aug 2022 | Policy change

Living Well at Home: Housing and Dementia in Scotland

Our population is ageing, and the number of people living with dementia in Scotland is expected to increase significantly. While significant progress has been made in supporting people to live well at home for as long as possible, we know that more needs to be done.

Catch up with this past event to explore the recent report and recommendations from the National Housing and Dementia Forum on people living with dementia in Scotland, as well contributions from the Scottish Government, Inverclyde CHCP and West Dunbartonshire Council.

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Would you like to discuss our recordings with a member of the team?