Executive Route to Chartered Membership

CIH has been incorporated by Royal Charter since 1984 and our registered office is at Suites 5 & 6, First Floor Rowan House, Westwood Business Park, Coventry, CV4 8LE

These are the Terms and Conditions (“Terms”) between the user (“you”) and the Chartered Institute of Housing (“CIH”, “we”, “us”, “our”). Please read these terms and conditions carefully as the govern your use of the CIH website at www.cih.org and form part of any contract for the supply of services or products that you enter into with us.

• These terms and conditions should also be read in conjunction with the Terms for CIH Membership; CIH Housing Academy; CIH Events.

These Terms and Conditions govern your use of our Experienced Professional Route and Executive Route to chartered membership (“Service”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Service

If you have any questions about these Terms, please contact us at professionalstandards@cih.org

Eligibility

The executive route to chartered membership is aimed at housing practitioners operating at director or senior management levels. This includes chief executives, directors or professional partners working in housing or the built environment at strategic levels in their organisations, leaders and influencers of policy and practice agendas locally, regionally and nationally.

To use the Service, you must meet the following criteria:

• Be at least 18 years old.
• Current resident of the UK and have UK housing sector experience
• Be a current CEO, Director or Professional Partner working within a housing organisation or the residential built environment

You will be required to submit a statement with examples demonstrating your experience and practice at a strategic level in your organisation and how you influence policy and practice agendas locally, regionally and nationally against the criteria for chartered membership.

Meet any specific requirements set forth by CIH membership.

Service Description

The Executive Route to Becoming a Chartered Member is designed to assist experienced professionals in obtaining chartered status. The specifics of the Service include but are not limited to:

• Demonstrating how your professional experience and practice meet the requirements of chartered membership of CIH
• Presenting how your professional experience and practice meet the requirements of chartered membership of CIH.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• your use or inability to use the Service;
• any unauthorized access to or use of our servers and/or any personal information stored therein
• any interruption or cessation of transmission to or from the Service
• any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or 
• the defamatory, offensive, or illegal conduct of any third party.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Chartered membership fee

Upon successful completion of the programme (by successfully passing both the assignment and the interview stages) chartered membership will be granted to the candidate, with a free membership for a year, but not before this.

Interview Dates

Interviews are conducted online via Microsoft Teams and typically occur on the first Friday of each month, given that there are at least two candidates. Please make every effort to be available for the date offered by professional standards. If you are unable to attend on the first date offered, you should contact us immediately to professionalstandards@cih.org.

Resit opportunities

You have two opportunities to attend an interview. If the panel decides that you should attend a second interview, they will provide feedback on why you were not successful and what you need to do in order to succeed. The second interview should take place within six to twelve months of the first interview.

If you pass the interview at a second attempt, you will be notified accordingly. If you are not successful on your second attempt, you will be deemed to have failed the executive route and cannot reapply to take the programme again until a further 12 months has elapsed. In this case, the full programme fee will be payable.

Programme content

Please note that the executive route to chartered membership is not a regulated qualification, but a pathway for achieving CIH chartered status. If you are interested in undertaking a regulated qualification leading to chartered membership, you can complete the Level 5 Diploma in Housing qualification with one of the CIH approved training centres.

Policies and Procedures

There is no appeal against the decision of the panel unless there is evidence that the processes for the panel have not been followed correctly. If you feel that this is the case and you have been treated unreasonably in the arrangements for the panel and/or the information provided to you has been incorrect or misleading, you can write to CIH’s professional standards manager, within 10 days of receiving the panel decision, setting out your reasons for an appeal.

The CIH’s professional standards manager cannot alter the panel’s decision, but they can nullify it and arrange for a new panel to conduct the interview.

Complaints policy and procedure

If your complaint is regarding a CIH staff member or one of our products or services, you can either phone, complete an online form, send us an email or letter including your contact details, with a clear overview of the complaint and the outcome you are seeking. Full information can be found here.

Customer service statement

The Professional Standards team is committed to delivering a high standard of service to our customers.

At CIH, we always endeavour to treat all our customers fairly and deliver the best service we possibly can. We do understand however that sometimes, some people may not have the desired experience when working with us.

It is important to us that any feedback we receive is taken seriously as this helps us learn and make improvements to all of our services. We are committed to providing exceptional service, being accountable and transparent so we can build trust and respect with all of our members and customers.

Equality and diversity policy

Full details can be found here.