Professional standards eLearning modules
Explore what professionalism means in practice and find out more about our professional standards eLearning modules that enable you to think and improve your professional development needs.
How to manage houses in multiple occupancy (HMO)
In recent years we have seen a rise in HMO in both the private and social sectors – it offers an affordable housing solution for many and when provided by social landlords, it may also be in tandem with support packages. Managing HMO comes with increased regulation, both in terms of the standards of the property and the management functions.
Challenging stigma and stereotyping
This session will give you an opportunity to reflect on the causes and impact of stigma, reflect on your own language and behaviours and develop positive ways to champion your professional reputation, the reputation of your organisation and the wider sector.
Housing support services and the Mental Capacity Act
This online course provides an opportunity for individuals who work across social housing to better understand the Mental Capacity Act 2005 so we can provide a more thoughtful approach to service delivery for social housing customers and communities.
Gaining possession of assured and Assured Shorthold tenancies (AST)
In this course, you’ll examine how to terminate Assured tenancies by serving notice on grounds, how to apply to the court for a possession order and how to obtain a bailiff’s warrant.
Introduction to leasehold management
Develop your knowledge and confidence to be able to manage leasehold properties effectively. Understand the leasehold legal framework and explore the day to day practicalities and challenges in managing leasehold properties.
Tackling damp, mould and condensation
This course looks at the different types of damp and how to identify them. It then focusses on the issues of condensation and mould, how to prevent, how to deal with and how to educate residents on the issues. It also looks at the changes landlord organisations may have to make to policy and practice.
Health and safety in residential property
Dealing with repairs and ensuring homes are healthy and safe environments for our tenants is one of the key cornerstones of managing residential property. Yet there is a myriad of obligations placed on landlords from several pieces of legislation.
A new era for resident engagement
The course will take you through the new operating environment for housing – with the focus on the professional behaviours needed to build trust and respect with your residents.
Introduction to development and regeneration
For those new to development or regeneration, an introduction to how we develop new homes and regenerate existing neighbourhoods
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