Professional standards eLearning modules
Explore what professionalism means in practice and find out more about our professional standards eLearning modules that enable you to think and improve your professional development needs.
Introduction to social housing for new staff
This course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.
Tackling damp, mould and condensation
This course looks at the different types of damp and how to identify them. It then focusses on the issues of condensation and mould, how to prevent, how to deal with and how to educate residents on the issues. It also looks at the changes landlord organisations may have to make to policy and practice.
Effective anti-social behaviour case management
Effective anti-social behaviour case management is central to housing management, this course explores the tools available for tackling it effectively.
Introduction to leasehold management
Develop your knowledge and confidence to be able to manage leasehold properties effectively. Understand the leasehold legal framework and explore the day to day practicalities and challenges in managing leasehold properties.
Health and safety in residential property
Dealing with repairs and ensuring homes are healthy and safe environments for our tenants is one of the key cornerstones of managing residential property. Yet there is a myriad of obligations placed on landlords from several pieces of legislation.
How to manage houses in multiple occupancy (HMO)
In recent years we have seen a rise in HMO in both the private and social sectors – it offers an affordable housing solution for many and when provided by social landlords, it may also be in tandem with support packages. Managing HMO comes with increased regulation, both in terms of the standards of the property and the management functions.
A new era for resident engagement
The course will take you through the new operating environment for housing – with the focus on the professional behaviours needed to build trust and respect with your residents.
Introduction to development and regeneration
For those new to development or regeneration, an introduction to how we develop new homes and regenerate existing neighbourhoods
Effective governance
This course offers an in-depth examination of effective governance to equip you with the essential knowledge, skills and behaviour awareness you need.
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