Professional standards eLearning modules
Explore what professionalism means in practice and find out more about our professional standards eLearning modules that enable you to think and improve your professional development needs.
Introduction to dampness, condensation and mould
This is a comprehensive course which looks at the four main types of dampness in homes and will aid attendees in identifying them. It then explores the reasons for condensation forming and the effect on mould growth.
Condensation and mould: a strategic approach
This course looks at the relevant findings from the Ombudsman, the new Social Housing Act and guidance from English, Scottish, Welsh and Northern Irish governments. It explores the strategical approach to dampness, looking at procedure and process, date processing and staffing issues.
Maintaining professional boundaries
In this interactive session, we will explore individual challenges with maintaining professional boundaries. We will also consider how the often blurred line, can vary from one person to the next and from one role to the next.
Health and safety in residential property
Dealing with repairs and ensuring homes are healthy and safe environments for our tenants is one of the key cornerstones of managing residential property. Yet there is a myriad of obligations placed on landlords from several pieces of legislation.
Better ventilation and air quality in housing
On this course you will learn about air quality and why it matters, how ventilation really works and where it falls short and why. You will be introduced to the concept of ventilation performance and how this changes the narrative of what a good outcome means. And finally, discuss some of the principles of introducing ventilation strategies into your organisation.
Effective anti-social behaviour case management
Effective anti-social behaviour case management is central to housing management, this course explores the tools available for tackling it effectively.
Introduction to social housing for new staff in England
This course will provide you with both big picture vision and aspirations of social housing, as well as exploring the day-to-day practicalities and challenges within the sector.
Introduction to social housing for new staff in Scotland
This training will give you an overview of social housing in Scotland over the past 100 years. It explores the historical context of housing in Scotland and looks at several of the core demands of the service.
Introduction to social housing for new staff in Wales
The session covers all the essentials of social housing in Wales. What it actually is, why and how it is provided, its history and heritage, who does what and the key issues for the sector.
Introduction to leasehold management
Develop your knowledge and confidence to be able to manage leasehold properties effectively. Understand the leasehold legal framework and explore the day to day practicalities and challenges in managing leasehold properties.
Introduction to housing management law
You will receive an overview of housing law affecting the management of secure and assured tenancies together with potential solutions to the most common problems.
Mental Health: How to create sustainable tenancies for tenants who hoard
The online training course will allow you to explore hoarding through the lens of mental health, applying this new knowledge to how we support our tenants to create safe and sustainable tenancies for now and the future.
Introduction to development and regeneration
For those new to development or regeneration, an introduction to how we develop new homes and regenerate existing neighbourhoods
Embracing and embedding the change in social housing
With significant implications for managers and operational staff, this course will support you to understand the changes from the Government’s White Paper/Regulation of Social Housing Bill, Building Safety Act 2022, and complaints processes in social housing.
Effective governance
This course offers an in-depth examination of effective governance to equip you with the essential knowledge, skills and behaviour awareness you need.
Applying trauma informed care and PIE to housing service delivery
In this course, you’ll explore the key elements of Trauma informed Care (TIC) and Psychologically informed Environments (PIE). You will use practical examples to deepen your understanding of how to achieve better outcomes for service users.
