The CIH Level 2 Certificate in Housing Practice will give you a basic understanding of housing and introduce you to some of the skills and knowledge necessary to participate in housing related activities.
Successful completion of this qualification will prepare you for the Level 3 Certificate in Housing Practice.
Who is this qualification for?
- Anyone new to housing or work in a frontline position and want to improve their general awareness of housing or get their initial qualification.
- Anyone not currently working in housing but are considering a frontline housing position as a career option.
- Tenants, residents and board members wishing to enhance their personal involvement and understanding of housing.
- Anyone working in housing who wants to gain an initial qualification in housing.
Applicants must be aged 16 or over, should be confident using IT and have access to a computer. A basic level of literacy is also recommended to complete online tasks.
What will you learn?
The CIH Level 2 Certificate in Housing Practice has four mandatory units.
The range of services offered by landlords and housing organisations, who they deliver them with and how they are financed. Features of housing tenure and the relationship between landlord and tenant.
In this unit, you will cover the following:
- Understand housing provision and tenure in the context of trends in the housing market
- Know about the relationship between landlord and tenant
- Know about the partnerships and collaborative working housing organisations engage in to provide services
- Know how housing organisations are regulated and funded
How to deal with customers and have an awareness of equality and diversity.
In this unit, you will cover the following:
- Understand the principles of customer service
- Know the diverse range and needs of housing customers
- Understand the principles of equality and diversity
The range of roles in housing and what is required to fulfil them. You will explore your personal professional development.
In this unit, you will cover the following:
- Know about paid and voluntary roles in the housing sector
- Understand the knowledge, skills and behaviours required to work within the housing sector
- Be able to plan personal professional development
The main types of dwellings across the housing stock and how they are maintained and repaired.
In this unit, you will cover the following:
- Know the main types of dwellings across the housing stock
- Understand the concept of asset management for housing organisations
- Understand the process for managing repairs and maintenance of housing stock
How long does it take?
The estimated study time is approximately 140 hours.
How much does it cost?
Qualification fees vary depending on where, how and with which centre you choose to study. Please contact your CIH approved study centre directly for further information.
Choose how you study
CIH qualifications are delivered by our approved study centres. Centres will support you on your journey, working to the specification and the learning outcomes for each course.
