The CIH Level 3 Certificate in Housing Practice will provide you with the technical knowledge and understanding across a broad range of frontline housing practices at an operational level.

Who is this qualification for?

  • Anyone working in a frontline capacity in a wide range of housing and housing related roles
  • Anyone who already have a level 2 qualification and/or experience of working in housing

Applicants must be aged 16 or over, should be confident using IT and have access to a computer.

What will you learn?

The qualification explores general and specialist areas of housing along with housing policy and law.

All learners must study ethics and professional practice which supports the development of their own personal growth and engagement in learning and housing.

Learners must achieve a minimum of 26 credits in order to be awarded the qualification, from 2 mandatory units and 6 units from a choice of optional units. The combination of optional units available may vary for each study centre.

If you successfully complete the qualification will become eligible for ‘certified practitioner’ membership of CIH.

The housing system (mandatory)

The unit aims to provide an understanding of housing markets and the factors that can influence them.

Professional practice skills for housing (mandatory)

The unit aims to provide you with the professional skills required to practice in housing.

Optional units

Please note, the combination of optional units available may vary for each study centre.

  • Accessible and adaptable housing
  • Call handling for telecare services operators
  • Community cohesion
  • Community development
  • Customer service in housing
  • Customer service standards in housing maintenance
  • Dealing with anti-social behaviour in housing
  • Delivery of housing services
  • Equality and diversity for housing
  • Handling telecare customers data safely and securely
  • Health and safety awareness for housing management and maintenance
  • Homelessness amongst ex-offenders
  • Homelessness services and prevention
  • Housing construction and maintenance
  • Housing policy
  • Housing repairs and maintenance services
  • Housing support services for young people
  • Independent living for older people
  • Introducing social welfare
  • Involving housing service users
  • Managing empty properties
  • Managing leasehold housing services
  • Occupancy, tenure and lettings
  • Personalisation and delivering support for independent living
  • Planning support for independent living
  • Providing telecare services
  • Regeneration
  • Rental income management
  • Repairs and maintenance in housing organisations
  • Role of the support worker for independent living
  • Safeguarding adults with care and support needs
  • Sustainable communities
  • The context of telecare services provision
  • The framework for housing information and advice
  • The impact of housing conditions of health
  • The legal framework for housing
  • The social context of housing
  • Working with neighbourhoods

How long does it take?

The estimated study time is approximately 260 hours.

How much does it cost?

Qualification fees vary depending on where, how and with which centre you choose to study. Please contact your CIH approved study centres directly for further information.

Progression options

You may wish to progress onto further learning:

  • By completing the CIH Level 3 Diploma in Housing Practice.
  • At level 4 – if the learner has extensive housing experience or supervisory/management experience and has previously studied at level 3 or 4, they may be able to progress to the CIH Level 4 Certificate in Housing.

Choose how you study

CIH qualifications are delivered by our approved study centres. Centres will support you on your journey, working to the specification and the learning outcomes for each course.

Find a study centre

Qualification specification

Need help? Call us today on 024 7685 1700 or make an enquiry