Dates Times
15 June 2023 10:00 - 15:00
12 October 2023 10:00 - 15:00
£175 +VAT
£280 +VAT

The course will take you through the new operating environment for housing – with the focus on the professional behaviours needed to build trust and respect with your residents. It will be interactive with lots of opportunities for you to share ideas and good practice with each other.


In this training, you’ll explore:

  • Expectations in the Charter for Social Housing Residents and the Social Housing (Regulation) Bill
  • The tenant satisfaction measures – what, why and how
  • The Building Safety Act 2022 – how to effectively engage with residents on building safety
  • How to remove the barriers and build trust
    Creating a culture of meaningful engagement.
What will I learn?

By the end of this training, you will have:

  • Understand the current landscape for resident engagement
  • Be clear on the new regulatory expectations, including the tenant satisfaction measures
  • Develop good practice approaches to engage with residents on building safety
  • Recognise the barriers to effective engagement
  • Understand the impact of and challenge stigma and negative stereotypes  
  • Have the building blocks to develop a positive culture that encourages trust, respect and transparency
Who should attend?

Book your place if you are:

  • Heads of service and managers
  • Governance officers
  • Housing officers
  • Resident engagement staff
Benefits of attending

Here at CIH, we want to provide everyone in housing with the skills and knowledge needed to keep up with the ever-changing environment. Our online training has been developed by expert professionals on critical topics and allows you to apply the learning to your day job.

By attending this training you will:

  • Support your professional development
  • Provide you with skills to listen, engage and build trust with residents
  • Support self-reflection
Your trainer

Debbie has worked in the social housing sector for over 30 years within both local authorities and housing associations before moving on to join the professional body – the CIH – where she was Head of Practice with a key focus on translating government policy into practice.

In that role she developed expertise in a number of areas including housing and asset management, resident engagement, equality diversity and inclusion, health and safety (specifically building safety post Grenfell). She has also co-led research into the future of social housing, stigma and stereotyping in housing and the role of the housing professional.

Debbie is recognised as a leader in developing and embedding professional standards with sector bodies and individual organisations and developed the CIH professional standards for housing and, as part of this work has a strong interest in how organisations can develop strong values-led cultures, create inclusive behaviours and act as ambassadors for the profession. Debbie is an experienced public speaker, chair, and trainer. 

Please note: The content of this course is predominantly England based; however, if you require Scotland, Welsh or Northern Ireland content, we can accommodate this. When booking your place, please let us know in the learning needs box on your booking, and we'll be in touch to discuss.

How to book your place

Click book today at the top of this page and login to your MyCIH account to secure your place. If you don't already have an account, you'll be asked to create one.

You can read our step-by-step guide to logging in and registering for a My CIH account here.

Contact us

If you have any questions you can get in touch with us by emailing us at or calling 024 7685 1700.

Alternatively if you'd like to register your interest in this course, please complete our enquiry form and a member of the team will be in touch.

More training courses
Our training courses are designed to ensure housing professionals and organisations are equipped to overcome day-to-day challenges. They cover the latest topics and content, updated by our policy and practice experts.
See more
Our qualifications
CIH qualifications are a fantastic way of establishing yourself as a professional in the housing sector and ensuring you have the theoretical knowledge, essential skills, and learning to perform at the highest level in your day job.
Find out more
Become a CIH member
Gain recognition across the sector for your commitment to professionalism, be part of a global community and receive access to member-exclusive events.
Learn more

Call us 024 7685 1700 or register your interest today